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  #1  
Old 07-13-2020, 07:20 AM
stupidad stupidad is offline
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Default Avid Complete Plugin Bundle not activated with subscription renewal

Hi


Its a topic that comes up from time to time

I renewed my Protools subscription earlier in the year (BC) and it has updated to 2020 (now 2020.5)
All has worked ok but as I have done little work on the system, and tracking mainly, I hadn't noticed that the Avid Complete Plugin Bundle had not renewed. The old licence is showing in the iLok manner but nowhere else
It is not cloud based, nor in pending/unused licences..it simply is not there. Old, now expired 2019 licence is still there.

I have contacted the help team via their web for and raised a case (03980708)
but no joy yet


cheers

Jon
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  #2  
Old 07-13-2020, 07:40 AM
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Default Re: Avid Complete Plugin Bundle not activated with subscription renewal

Have you synchronised your license key?
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Old 07-13-2020, 10:13 AM
stupidad stupidad is offline
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Default Re: Avid Complete Plugin Bundle not activated with subscription renewal

Yes I have

Falcon is authorised by protools still says I have no licence for the Avid Complete Plugin Bundle i.e. Reverb One etc
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Old 07-13-2020, 10:14 AM
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Default Re: Avid Complete Plugin Bundle not activated with subscription renewal

Well you have a case open so they will sort it out


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Old 07-13-2020, 12:06 PM
stupidad stupidad is offline
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Default Re: Avid Complete Plugin Bundle not activated with subscription renewal

Ok

Hope they get to it soon
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  #6  
Old 07-13-2020, 05:57 PM
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Default Re: Avid Complete Plugin Bundle not activated with subscription renewal

Quote:
Originally Posted by stupidad View Post
Ok

Hope they get to it soon
Hi,

Just a note that the Avid Complete Plugin Bundle and HEAT plugin are only part of the subscription license and not of a Perpetual license with Updates+support plan.

Thanks!
Tope
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