Latency and system configuration help!

[albee1952]

I'm 2 blocks off Music Row

[Darryl Ramm]

Originally Posted by eaglecanyon1952

I downloaded Sandra lite and have tried to run the tests but the tests are stopping at the graphics adapter which I"ll have to look in to.

Once you get Sandra running make sure you generate a report that looks like this... (just a thread I picked a5 random): http://duc.avid.com/showthread.php?t=267129. Just cut and paste text like that here, some folks try to post far too much/wrong stuff.

[eaglecanyon1952]

It seems like Sandra Lite wants to keep crashing and it looks like when it's looking at my AMD Radeon HD 6450 1GB DDR3 graphics card. I have checked the driver and according to AMD, it's up to date.... I'll check again tomorrow but I think it's up to date. WE are only using a 27" monitor, Analog connection and 1080p... It seems like the system stops, I get the do you want to look on the internet for a solution (no help) or, close the program... I just close the program.

So, I kind of stuck for the moment.

In the mean time, I have sent RME a detailed email and see if they have any suggestions.

I really hope we can get this all working as I really love the SonyDMXr100, I've been using it for the last 25 years with a number of different set ups... it is a great sounding board and have the 24 preamps with great A/D converters.... Hopefully with everyone pitching in we can get this squared away... Thanks for evereyone's help

[eaglecanyon1952]

I just sent Sandra a note about the application crashing when running the hardware - Computer overview anyone else seen this:

Problem Event Name: APPCRASH
Application Name: RpcSandraSrv.exe
Application Version: 28.28.2018.9
Application Timestamp: 5baa50f1
Fault Module Name: StackHash_00dc
Fault Module Version: 6.1.7601.24168
Fault Module Timestamp: 5b1aad38
Exception Code: c0000374
Exception Offset: 00000000000bf6b2
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 00dc
Additional Information 2: 00dc2a479584a3a4e4614a22216ad6a3
Additional Information 3: 5909
Additional Information 4: 5909be20bd735468d24a583ac077e414

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[Darryl Ramm]

Originally Posted by eaglecanyon1952

It seems like Sandra Lite wants to keep crashing and it looks like when it's looking at my AMD Radeon HD 6450 1GB DDR3 graphics card. I have checked the driver and according to AMD, it's up to date.... I'll check again tomorrow but I think it's up to date. WE are only using a 27" monitor, Analog connection and 1080p... It seems like the system stops, I get the do you want to look on the internet for a solution (no help) or, close the program... I just close the program.

So, I kind of stuck for the moment.

In the mean time, I have sent RME a detailed email and see if they have any suggestions.

I really hope we can get this all working as I really love the SonyDMXr100, I've been using it for the last 25 years with a number of different set ups... it is a great sounding board and have the 24 preamps with great A/D converters.... Hopefully with everyone pitching in we can get this squared away... Thanks for evereyone's help

If you have motherboard graphics you can try popping that card and see if it runs. If you have antivirus/malware software fully disable it or uninstall it.

[eaglecanyon1952]

I will be doing more exploration this morning, I'm pretty sure that no Anti Virus is on.

When I did the test this time, I was on the Hardware Tab, clicked on the computer overview. It sat there for a while and then came up with the program had stopped.... it was late and I didin't want' to spend anymore time last night, so I'll go out and check in to it more this morning.

I'll be posting things as I find them (if that's OK)... it seems everything is still working great with Cubase 9.5, but folks say Protools can be a bit picky...

Thanks again for the suggestions....
Dave

[eaglecanyon1952]

Ok, so, I was able to run the Sandra Lite Test

SiSoftware Sandra

ID
Host Name : STUDIO-PC
Workgroup : WORKGROUP

Computer
Model : Dell XPS 8300
Serial Number : G8M****
Chassis : Dell Desktop
Mainboard : Dell 0Y2MRG
Serial Number : ..CN7360*********
BIOS : Dell A06 10/17/2011
Total Memory : 12GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (4C 3.39GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Dell XPS 8300 100MHz, 2x 6GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Nanya NT2GC64B88B0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M378B5273CH0-CH9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya NT2GC64B88B0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M378B5273CH0-CH9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : ACR G276HL
(1920x1080, 27.2")
Video Adapter : AMD Radeon HD 6450 (2CU 160SP SM5.0 400MHz, 1GB DDR3 300MHz 64-bit, PCIe 2.0 x16)

Graphics Processor
OpenCL : AMD Radeon HD 6450 (160SP 2C 100MHz, 1GB DDR3 800MHz 64-bit)
D3D 11 : AMD Radeon HD 6450 (160SP 2C 100MHz, 1GB DDR3 800MHz 64-bit)
OpenGL : AMD Radeon HD 6450 (160SP 2C 100MHz, 1GB DDR3 800MHz 64-bit)

Storage Devices
Samsung SSD 860 EVO 500GB (500.1GB, SATA600, 2.5", SSD, OPAL) : 466GB (C:)
Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (E:) (F:) (G:)
SD/MMC (USB2/NVMe) : N/A (O:)
Compact Flash (USB2/NVMe) : N/A (P:)
SM/xD-Picture (USB2/NVMe) : N/A (N:)
MS/MS-Pro (USB2/NVMe) : N/A (M:)
HGST Hitachi HDS723020BLA642 (2TB, USB2/SATA300, 3.5", 7200rpm) : 2TB (K:)
PLDS DVD+/-RW DH-16ABS (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
HL-DT-ST DVDRAM GH24NS95 (SATA150, DVD+-RW, CD-RW, 768kB Cache) : N/A (I:)

Logical Storage Devices
OSDisk (C:) : 466GB (NTFS, 4kB) @ Samsung SSD 860 EVO 500GB (500.1GB, SATA600, 2.5", SSD, OPAL)
New Volume (E:) : 684GB (NTFS, 4kB) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
New Volume (K:) : 2TB (NTFS, 4kB) @ HGST Hitachi HDS723020BLA642 (2TB, USB2/SATA300, 3.5", 7200rpm)
New Volume (F:) : 684GB (NTFS, 4kB) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
New Volume (G:) : 496GB (NTFS, 4kB) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
Removable Drive (O:) : N/A @ SD/MMC (USB2/NVMe)
Removable Drive (P:) : N/A @ Compact Flash (USB2/NVMe)
Removable Drive (N:) : N/A @ SM/xD-Picture (USB2/NVMe)
Removable Drive (M:) : N/A @ MS/MS-Pro (USB2/NVMe)
Optical Drive (D:) : N/A @ PLDS DVD+/-RW DH-16ABS (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (I:) : N/A @ HL-DT-ST DVDRAM GH24NS95 (SATA150, DVD+-RW, CD-RW, 768kB Cache)

Peripherals
LPC Hub Controller #1 : Dell XPS 8300
LPC Legacy Controller #1 : T2 87-72
Audio Device : Dell XPS 8300
Audio Codec : Realtek Semi High Definition Audio
Audio Device : Pegatron NI Caicos HDMI Audio [AMD RADEON HD 6450]
Audio Codec : AMD HDMI Audio
Serial Port(s) : 1
Disk Controller : Dell XPS 8300
USB Controller #1 : Dell XPS 8300
USB Controller #2 : Dell XPS 8300
FireWire/1394 Controller #1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Nuance Image Printer Driver (600x600)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother DCP-7065DN Printer (1200x1200, USB)

Scanners and Cameras
Scanner : Brother DCP-7065DN (Scanner, 600x2400, USB)

Peripherals

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Personal 6.1.7601 (Service Pack 1)
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[albee1952]

Mismatched RAM is rarely a good idea. I would pull the 2 Nanya 2GB sticks and fill those slots with 2 that are the exact same as the current Samsung(only buy the exact same part number). You also could simply remove the Nanya sticks, place the Samsung in the proper 2 slots and test(refer to the motherboard manual to see which slots should be used when installing only 2 sticks).

I also see a lot of drive letters, but am not sure how many physical drives you have(good on you for using an SSD for system). It looks like you have 3 partitions on the Seagate drive? What is the purpose of each partition? If you are recording to the Seagate(any of the 3 partitions), the other partitions should NOT be used for sample libraries(asking a spinning drive to stream audio AND stream samples will most likely hurt performance).

[eaglecanyon1952]

Thanks for the info on the memory... that is a great point... I am probably going to upgrade the memory to the total 16gb so I'd have all the same memory.

As for drives, Yes, the OS and program drive is a Samsung SSD 500Gb, the other drive is as you see split in to 3 patricians, but I only use one patrician for protools audio, sessions and anything related to Protools... It probably is showing a couple of other drives that are there for backup of the system ... One thing I have is Lots of drives.. .they are all 7200 rpm drives.

now Keep in mind, I"ll probably go ahead and purchase a new system that will be PT specific, and that will have a 1TB ssd M2 PCie and a 2TB 7200 drive for audio to start with...

I am in the studio today working on optimization and I"ll keep you posted on my progress...

[Darryl Ramm]

Originally Posted by eaglecanyon1952

I"ll probably go ahead and purchase a new system that will be PT specific, and that will have a 1TB ssd M2 PCie and a 2TB 7200 drive for audio to start with...

Why would you do that? Put the audio on the M.2 drive which is factors faster than the HDD.

Dave has already mentioned what I would, and make sure you are not using the slow USB2/SATA II drive for anything.