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Old 01-18-2015, 01:22 PM
marff3 marff3 is offline
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Location: Philadelphia, PA
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Default Pro Tools Crashing On Session Open

Hi all,

I'm having an issue with Pro Tools crashing every time I open a particular session. This only happens with this one session and has not happened at all when I open any other session on my computer. Here is some background info on the session and what I've tried to remedy the situation.

Session Info:
- Worked on session on 1/6/15 with no issues. Backed up to external hard drive.
- Opened session on 1/12/15. Crashes shortly after opening.
- Session is rewired to Reason, multiple plugins, Izotope Ozone on Master track.

Steps taken to Fix Issues:
- Was able to open session and make Reason track inactive. Crashed.
- Opened session and removed Izotope Ozone. Crashed.
- Opened session and made all tracks inactive. Crashed.
- Made a copy of the session and opened. Crashed.
- Opened every backup file created by Pro Tools, many which had no plugins on at all.
- Opened backup from external drive. Crashed.
- Renamed session. Crashed.
- Checked all audio files for illegal characters. None found.

Computer info:
- Windows 7 Ultimate
- Intel i5-2400 CPU @ 3.10GHz
- 16GB RAM
- System Drive and Media Drive
- Saffire Pro 40 Interface
- Pro Tools 10

Error report from Pro Tools:
Problem signature:
Problem Event Name: BEX
Application Name: ProTools.exe
Application Version: 10.3.5.223
Application Timestamp: 516e4159
Fault Module Name: StackHash_e98d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: e98d
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 6eab
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

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Ive tried everything I can think of. The strangest thing is that one day it opened fine, and the next time crashhhhhh. Other sessions open without any problems, even those with multiple plugins. Also Saffire Pro is set to highest buffer size for mixing (2048).

Any help or advice is greatly appreciated. I'm stumped!

- Matt
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  #2  
Old 01-29-2015, 10:56 PM
cwsand's Avatar
cwsand cwsand is offline
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Location: Atlanta, Georgia
Posts: 3,268
Default Re: Pro Tools Crashing On Session Open

Quote:
Originally Posted by marff3 View Post
Hi all,

I'm having an issue with Pro Tools crashing every time I open a particular session. This only happens with this one session and has not happened at all when I open any other session on my computer. Here is some background info on the session and what I've tried to remedy the situation.

Ive tried everything I can think of. The strangest thing is that one day it opened fine, and the next time crashhhhhh. Other sessions open without any problems, even those with multiple plugins. Also Saffire Pro is set to highest buffer size for mixing (2048).

Any help or advice is greatly appreciated. I'm stumped!

- Matt
One thing you could try is to make a new session and import the session data from the corrupted session. I would import the tracks one at a time and see if there's one particular track causing the crash.
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  #3  
Old 02-03-2015, 09:14 AM
digorysmallz digorysmallz is offline
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Join Date: Feb 2015
Location: Oslo
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Default Re: Pro Tools Crashing On Session Open

Hey, I have the same problem here & seems to happen at least a few times a week while working. I usually just restart my computer or open up an autosaved session. I just upgraded from ProTools 8 & thought it would fix all the crashing but I guess that's just the nature of ProTools. I'm guessing there will be no upgrades to fix these in ProTools 11. Pretty sad it only went up to 11.3.
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Old 02-04-2015, 02:04 PM
AntSantoMusic AntSantoMusic is offline
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Default Re: Pro Tools Crashing On Session Open

Have you tried holding shift while you double click the session file? If not, give that a shot and keep shift held down as it loads. This should disable all of your plugins. Activating plugins one by one may show you which plugins are giving you trouble. Let me know if that helps.
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Old 05-25-2016, 01:20 PM
thierryhenry thierryhenry is offline
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Location: London
Posts: 121
Default Re: Pro Tools Crashing On Session Open

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Originally Posted by AntSantoMusic View Post
Have you tried holding shift while you double click the session file? If not, give that a shot and keep shift held down as it loads. This should disable all of your plugins. Activating plugins one by one may show you which plugins are giving you trouble. Let me know if that helps.
Brilliant thank you.
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