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Old 04-13-2020, 12:45 PM
fergaloc fergaloc is offline
Join Date: Apr 2020
Location: Washington State
Posts: 3
Default Asking for help.. PT not even starting up anymore

So, I've been using stuff like Guitar Rig, Audacity with my Roland Duo-Capture EX happily for some time (picked up the guitar again after a long absence) and decided to try to put together full tracks. So, I stumble upon Pro Tools First and think - awesome free way to start. I might upgrade. But... I just cannot get it to work. It's either:

Could not complete your request because Assertion in "E:\ Code\ 238949\ ProTools\ AAE\ Source\ AAX\ CFicAAXWidget.cpp", line 994.
Hardware not installed or used by another process
Only showing me my Dell Monitor Audio in the Playback engine options
Sometimes showing the Roland but being unable to hear any sound.

Since this it's actually gotten worse again. I can no longer access the audio engine dialog by pressing N during start. It gets as far as there and then the app simply crashes. I actually fully reset Windows 10 to ensure there were no other interfering issues. It also rather unhelpfully won't let me uninstall. It's grayed out.

So... Is this a common experience for others? Are there Pro-Tools pros who I can pay to help me trouble-shoot? Should I just give up and try use something else?

Any comments or advice appreciated. Thanks in advance.
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