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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
02-04-2014, 10:19 PM
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PT 11 won't open
I am using protools 11 on my laptop just fine, but tried on my desktop and it won't open. Any suggestions? Here are the error details.
Process: launchd [194] Path: /Applications/Pro Tools.app/Contents/MacOS/Pro Tools Identifier: com.avid.ProTools Version: ??? (???) Code Type: X86-64 (Native) Parent Process: launchd [132] Date/Time: 2014-02-04 23:56:18.029 -0600 OS Version: Mac OS X 10.7.5 (11G63) Report Version: 9 Interval Since Last Report: 5321 sec Crashes Since Last Report: 28 Per-App Crashes Since Last Report: 27 Anonymous UUID: 6C9123E8-1FD4-4522-AB2D-2C602AF300F4 Crashed Thread: Unknown Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fc01028 Backtrace not available Unknown thread crashed with X86 Thread State (64-bit): rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000 r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000 r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000 rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0x00007fff5fc01028 Logical CPU: 2 Binary images description not available External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 1 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 173 thread_create: 0 thread_set_state: 0 Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21 Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports Network Service: AirPort, AirPort, en1 Serial ATA Device: WDC WD5000AAKS-402AA0, 500.11 GB Serial ATA Device: OPTIARC DVD RW AD-5690H USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3 USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7 USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2 USB Device: iLok, 0x088e, 0x5036, 0xfd140000 / 5 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3 
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#2
02-04-2014, 11:49 PM
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Re: PT 11 won't open
Not saying it won't run on OS X 10.7.5 but I don't think it's qualified on it.
Can't say much more as I don't have much information on your system. Interface, model, etc, etc…. Have you done any optimization steps? Troubleshooting? http://duc.avid.com/showthread.php?t=54888
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Pro Tools, Studio One Pro 2022 Mac Studio M1 Max 64GB-1TB NVME OWC Thunderbay Mini (4TB SSD) OWC Express 4M2 (4 X 2TB) Interface: Presonus Quantum Presonus Faderport & Faderport 8 Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128 BM5A, KRK VXT4, Equator D5 2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)
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#3
02-05-2014, 04:49 AM
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Re: PT 11 won't open
Quote:
Didi you move the iLok to your iMac? You are using an iLok2 right? Done all the optimizations? 4 gig of ram is mighty slim; you should add more
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#4
02-05-2014, 04:52 PM
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Re: PT 11 won't open
Laptop is the same 10.7.5 OS.
Moved my ilok2 to the mac. Will try optimizing. Yes I know 4G of ram is small. This is not my main computer. It is my home computer that I wanted to use to edit a few tracks of audio on for a conference. I would also like to use it to lay down ideas on at home. Thx for the input!
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#5
02-05-2014, 06:23 PM
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Re: PT 11 won't open
v11 was never officially qualified or supported with Mac OS X Lion. v11.1 and later definitely do not work with Lion.
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Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
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