Crashing on Exit

[ThrustTony]

Hi all

When I save and exit Pro Tools 10 my Laptop displays the below message after Pro tools has closed:

"Pro Tools application has stopped working"

"Check online for a solution and close the program"
"Close the Program"

When I had the Pro Tools 10 Free Trial it did the same thing on exit and that was with a different interface.

I have an Mbox now.

My laptop is a Hewlett packard pavilion

Quadcore I7

8GB Ram

1TB Hard drive

When I click on details under the message it displays the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ProTools.exe
Application Version: 10.3.2.48
Application Timestamp: 50756c14
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 11afcce9
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I would be very grateful for any help, Thanks

[cwsand]

Hi, Make sure you go through Help us Help You - READ THIS Before Posting!
first, and post a SANDRA.

It could be a plugin causing it to crash on exit.

What plugins are in your session(s)?

Chris

[ThrustTony]

Thanks for your reply and sorry for not posting the right info to start with.

The problem still happens when I don't use any plugins as well as if I used them on a project.

I can open a new project and straight away save and close it and it will still have the same issue.

I have fully un installed Pro Tools 10.3.2 and re installed Pro Tools 10.3.4 as well as fully un installed My mbox 3G and re installed it and the problem is still there.

Just to keep all info together, the displayed message is:

"Pro Tools application has stopped working"

"Check online for a solution and close the program"
"Close the Program"

The problem event name is APPCRASH


The same problem happened when I was running the Pro Tools 10 free trial and I was using a Focusrite Saffire 6.

The Saffire 6 is still installed along with Reaper as I have just made the move to Pro Tools and need to finish a project before fully un installing the Focusrite and Reaper. Thanks for your help

Sandra below



SiSoftware Sandra

ID
Host Name : Lee-hp-Laptop
Workgroup : WORKGROUP

Computer
Model : HP Pavilion dv7 Notebook PC 103C_5335KV G=N L=CON B=HP S=PAV
Serial Number : 5CH13*****
Chassis : HP Notebook
Mainboard : HP 1659
Serial Number : PBZBQ02*******
BIOS : HP F.1B 10/05/2011
Intel vPro : 7.01.03.1053
Total Memory : 8GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (4C 8T 2.6GHz/2.9GHz, 2.6GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : HP Core (Sandy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.33GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Micron 16JSF51264HZ-1G4D1 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Micron 16JSF51264HZ-1G4D1 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : CMO Generic PnP Monitor (1600x1200, N173O6-L02
, 17.6")
Video Adapter : Mobile Intel(R) HD Graphics (12CU 12SP SM5.0 650MHz/1.1GHz, 1GB DDR3 1.33GHz/2.13GHz 128-bit, Integrated Graphics)

Graphics Processor
Compute Shader Processor : Mobile Intel(R) HD Graphics (12SP 650MHz/1.1GHz, 1GB DDR3 1.33GHz/2.13GHz 128-bit, Integrated Graphics)

Storage Devices
Hitachi HTS547550A9E384 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB (C:) (E:) (G:)
Hitachi HTS547550A9E384 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB (D:)
hp BD E DS6E2LH (SATA150, BD-R, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
SYSTEM : 199MB (NTFS)
Hard Disk (D:) : 466GB (NTFS) @ Hitachi HTS547550A9E384 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
OS (C:) : 451GB (NTFS) @ Hitachi HTS547550A9E384 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
RECOVERY (E:) : 14GB (NTFS) @ Hitachi HTS547550A9E384 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
HP_TOOLS (G:) : 99MB (FAT32) @ Hitachi HTS547550A9E384 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Hard Disk (Q:) : N/A
Optical Drive (F:) : N/A @ hp BD E DS6E2LH (SATA150, BD-R, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : HP HM65 LPC Controller
LPC Legacy Controller 1 : Winbond W83687THF
Audio Device : HP Cougar Point High Definition Audio Controller
Audio Codec : Integrated Device Tech 7605
Disk Controller : HP Cougar Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : HP Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : HP Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : HP Renesas Electronics USB 3.0 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Wireless-N 1030 (802.11g (ERP), AES-CCMP, 72Mbps)

Power Management
Battery No 1 : Hewlett-Packard 5600 62.16Wh/4.93Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.4

[louieshowers]

http://duc.avid.com/showthread.php?t=324024

http://duc.avid.com/showthread.php?t=331045

http://duc.avid.com/showthread.php?t=323127


Just thought I would chime in. This problem still happens in version 10.3.4. I have had NO progress with this issue. I have already provided a sandra report in the other threads. HELP !! Thanks!

[dave911]

No idea really, but something to try is disabling the onboard audio.
Maybe crashing on the driver handoff.

[ThrustTony]

Thanks for your replies

I'll keep you posted on any progress with this.

Strange the way it happened with the free trial and now on the fully licensed version.

[ThrustTony]

Update for anyone with the same problem.

The problem was with my laptop.

The registry was shot so I ran factory re set and re installed Pro Tools and the problem has gone.

[louieshowers]

has it ever came back again? Just curious ..i haven't factory reset yet...

[albee1952]

Looking over the Sandra shows a couple of red flags(maybe):
Wifi and Bluetooth should be disabled when running PT(at least until you are positive they are NOT the problem). Sandra shows only 5400 rpm drives and recording(sessions) need to be on a separate approved hard drive)7200 rpm or SSD). Integrated graphics have, in the past, been a show-stopper for PT(not so sure these days).

[louieshowers]

Originally Posted by albee1952

Looking over the Sandra shows a couple of red flags(maybe):
Wifi and Bluetooth should be disabled when running PT(at least until you are positive they are NOT the problem). Sandra shows only 5400 rpm drives and recording(sessions) need to be on a separate approved hard drive)7200 rpm or SSD). Integrated graphics have, in the past, been a show-stopper for PT(not so sure these days).

thanks! if the wifi /bluetooth idea doesn't work, i will just live with it..other than that crash on exit problem, my sytem works like a dream. This only happens on certain releases too. it has got to be something minor. either way, thanks.