PACEAP Driver Not Installing

[homestudiopro21]

cheers ill give it ago and give u a shout on how things go

[homestudiopro21]

well ive done everything u sed in the last post and its still comeing up with

"this software requires intstallation of the InterLok(R) drivers" dialogue box

[mykhal c]

when you go to the ilok.com site with your inserted does your ilok sync properly??? you should show Pace, iLok, and License Support software installations in control panel/programs. i'm not in the studio to give you exact verbage and revisions but you should see 'em listed...

[homestudiopro21]

Ive got Ilok Client helper and Interlok driver setup x64 but no license Support in my control panel/programs, and ilok.com does regonise my ilok

but i know where the License support.msi is but not the actuall installtion.exe for that :/

[mykhal c]

then that's your problem...you gotta have the License Support Software installed for PT9 to run. i understand that you followed the steps i suggested. but unfortunately i have no idea what you did, installation wise, before you tried my steps. again, that is likely what messed up your process. and one can really work themselves into a maze if certain steps are NOT followed on the INITIAL install. so my only suggestion right now is, some kinda way get the License Support Software installed. don't know how to tell you how since it 'should' install with PT or the drivers (can't remember which one tho...but it is part of the overall installation process) so...hopefully this helps ya

[shamanrock]

Originally Posted by mykhal c

ok...go to control panel then programs and tell us what version of the Pace drivers you have installed. if you see ONLY 5.8 drivers then that is your problem. PT installs and looks for Pace 5.9.x drivers. if this is failin' then the order in which you've done things might be the problem.

How come I dont even see any Pace driver in my programs list? Ive down loaded the two drivers at ilock site and mbox2 pro? I do see ilcok n mbox2 pro drivers.

Please advise?

[filosofem]

Originally Posted by mykhal c

so my only suggestion right now is, some kinda way get the License Support Software installed. don't know how to tell you how since it 'should' install with PT or the drivers (can't remember which one tho...but it is part of the overall installation process) so...hopefully this helps ya

License Support installs with the PACEDriver (iLok) the latest License Support bundled with PACEDriver seen a new revision. License Support 1.00.0000 previously License Support 1.00.000. To the original poster what is the release date of the iLok Driver listed on iLok.com?

[homestudiopro21]

thats for the help Mkhal C, if u do happen to think of a way let us know

@Filosofem - the date of the new one is 30 march 2011, but as mention in the previous post the driver setup for some reason keeps crashing on me when i try to install that particular driver :/

[filosofem]

Can you post a Sandra Report please? Did you have any problems downloading any of those drivers whether iLok Client Helper or PACEDriver?

[homestudiopro21]

No problems at all downloading them. the Ilok Client (+ pace driver it comes with) installed fine, but when installing the PACEDriver itself; it just keeps crashing.

anyway heres the report......

SiSoftware Sandra

Computer
Model : Packard Bell ixtreme M3720
Workgroup : WORKGROUP
Host Name : daz-PC
User : daz

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz
Speed : 2.5GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Packard Bell MCP73PVT-PM
BIOS : AMI P01-A3 07/21/2009
Bus(es) : ISA X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DIMM DDR2

Chipset
Model : Acer MCP73 Host Bridge
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DIMM DDR2
Memory Bus Speed : 2x 400MHz (800MHz)

Memory Module(s)
Memory Module : GU342G0ALEPR692C6F 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : GU342G0ALEPR692C6F 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : NVIDIA GeForce 210 (16 SM4.1 1.4GHz, 512MB DDR2 128-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce 210 (16 SM4.1 1.4GHz, 512MB DDR2 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce 210 (16SP 2C 1.4GHz, 512MB DDR2 128-bit)
Compute Shader Processor : NVIDIA GeForce 210 (16SP 1.4GHz, 512MB DDR2 128-bit)
CUDA Processor : NVIDIA GeForce 210 (16SP 2C 1.4GHz, 512MB DDR2 128-bit)

Storage Devices
WDC WD6400AAKS-22A7B2 (640.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 596GB (C:) (D:)
SAMSUNG HD204UI (2TB, SATA300, 3.5", 5400rpm, 32MB Cache) : 2TB (N:)
Generic-Compact Flash (USB) : N/A (G:)
Generic-xD-Picture (USB) : N/A (H:)
Generic-SD/MMC (USB) : N/A (I:)
Generic-MS/MS-Pro/HG (USB) : N/A (J:)
Generic-MicroSD (USB) : N/A (P:)
ATAPI DVD A DH16AASH (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (E:)
Disk : 2GB (M:)
FSBAD TIR4P6NK9 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (Q:)

Logical Storage Devices
SYSTEM RESERVED : 100MB (NTFS)
Music (N:) : 2TB (NTFS) @ SAMSUNG HD204UI (2TB, SATA300, 3.5", 5400rpm, 32MB Cache)
Packard Bell (C:) : 290GB (NTFS) @ WDC WD6400AAKS-22A7B2 (640.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
DATA (D:) : 291GB (NTFS) @ WDC WD6400AAKS-22A7B2 (640.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
PQSERVICE : 15GB (NTFS)
Removable Drive (G:) : N/A @ Generic-Compact Flash (USB)
Removable Drive (H:) : N/A @ Generic-xD-Picture (USB)
Removable Drive (I:) : N/A @ Generic-SD/MMC (USB)
Removable Drive (J:) : N/A @ Generic-MS/MS-Pro/HG (USB)
Removable Drive (P:) : N/A @ Generic-MicroSD (USB)
Pro Tools (E:) : 7GB (CDFS) @ ATAPI DVD A DH16AASH (SATA150, DVD+-RW, CD-RW, 2MB Cache)
KB3AIK_EN (M:) : 2GB (UDF) @ Disk
Optical Drive (Q:) : N/A @ FSBAD TIR4P6NK9 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : Acer MCP73 LPC Bridge
LPC Legacy Controller 1 : ITE IT8718F
Audio Device : Acer MCP73 High Definition Audio
Audio Codec : Realtek Semi 888 High Definition Audio
Audio Codec : nVidia 8001h
Audio Device : 6510 High Definition Audio Controller
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Disk Controller : Acer MCP73 IDE
Disk Controller : Acer GeForce 7100/nForce 630i
USB Controller 1 : Acer GeForce 7100/nForce 630i
USB Controller 2 : Acer GeForce 7100/nForce 630i
SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP PSC 1500 series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MP220 series Printer (USB, Colour)

Peripherals

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet, 10Mbps)
Network Adapter : VMware Virtual Ethernet Adapter for VMnet1 (Ethernet, 100Mbps)
Network Adapter : VMware Virtual Ethernet Adapter for VMnet8 (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 2.8