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  #1  
Old 09-06-2020, 02:02 AM
Simon Johansson's Avatar
Simon Johansson Simon Johansson is offline
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Default Finally found time to upgrade, now PT won´t accept my license.

Hi,

I have extremely slow on updating my system due to continuously work in the studio. I never really found a suitable time to do so.

Anyways, now I finally took the leap and updated both the OSX as well as my PT.
- OSX was updated from El Capitan to Catalina
- PT was updated from 12.6 to 2020.09

Now when I try to launch PT I only get a window telling me to activate.
- I have an active PT Ultimate Perpetual Bundle (with 10/11/12-IO)
- I have uninstalled and re-installed iLOK manager.
- I have deactivated and activated my license.
- I have Syncronized the iLOK
But nothing works.

But then I tried a friends iLOK and it starts up directly.

So something must be wrong in my license, right?
I have files a support case (04013531) but thought I should write to see if there´s something I have missed.

I´m having deadlines coming up + bookings in the studio so I hope they respond quickly.

Or if you can point me in the correct direction maybe.

All the best,
Simon
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SolnaSound Production
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  #2  
Old 09-06-2020, 03:00 AM
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

Probably dumb wuestion butdid uou also ipdate your license?


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  #3  
Old 09-06-2020, 03:03 AM
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Simon Johansson Simon Johansson is offline
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

Quote:
Originally Posted by JFreak View Post
Probably dumb wuestion butdid uou also ipdate your license?


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Probably not a dumb question.
What do you mean by update my license?

I have been paying it every year and in the Avid account it says Active.
Am I missing anything?
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  #4  
Old 09-06-2020, 03:05 AM
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

Go to iLok License Manager and check details of your license. It has a field called RELEASE LIMIT and if that is outdated that would explain your issue
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  #5  
Old 09-06-2020, 03:09 AM
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Simon Johansson Simon Johansson is offline
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

Quote:
Originally Posted by JFreak View Post
Go to iLok License Manager and check details of your license. It has a field called RELEASE LIMIT and if that is outdated that would explain your issue
Yep...Versions released on or before 2017-02-15 it says.
But...I have continuously been paying AVID every year. How and why is it like this?
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Last edited by Simon Johansson; 09-06-2020 at 03:10 AM. Reason: Spelling
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  #6  
Old 09-06-2020, 03:11 AM
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

Try to synchronize the key first. If it doesn't work, deactivate the license and activate again. This may get it updated.
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  #7  
Old 09-06-2020, 03:15 AM
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Simon Johansson Simon Johansson is offline
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

Done that earlier today.
Did it again, both deactivation and activation + synchronise iLOK.

Still the same Release limit.
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  #8  
Old 09-06-2020, 03:16 AM
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

Alright, I am escalating this so someone at Avid will take a look
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  #9  
Old 09-06-2020, 03:17 AM
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Simon Johansson Simon Johansson is offline
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

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Originally Posted by JFreak View Post
Alright, I am escalating this so someone at Avid will take a look
Thank you Janne!
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  #10  
Old 09-06-2020, 03:17 AM
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Default Re: Finally found time to upgrade, now PT won´t accept my license.

No problem. Unfortunately you will now just have to wait
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