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  #11  
Old 09-03-2020, 02:33 AM
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Default Re: NI Discontinue Authorizations RTAS

Unfortunately, it was the boot / system drive of the four hot swappable drives in my cheese grater that got wacked while in storage. So the re-install procedure won't work [if I understand it correctly].

I had a whole bunch of NI stuff authorized on that drive and I'm guessing it is all broken now.

Is there seriously no way to get ahold of anyone at Native Instruments? Why would they be so lame in that respect. They make some good-sounding stuff, but ............ geez.


Anyone got a way to get through to NI? Or any other ideas on how to make those products usable [aside from the obvious, unmentionable one]?


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  #12  
Old 09-03-2020, 02:36 AM
Sardi Sardi is offline
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Default Re: NI Discontinue Authorizations RTAS

Of course you can get in touch with NI. Send a support email. Whether or not they are helpful, they’ve always replied when I’ve had to contact them.

But, AFAIK they’ve pulled the old authorisation system so I don’t like your chances of getting that stuff back online. It sucks big time and this kind of stuff shouldn’t happen.


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  #13  
Old 09-04-2020, 07:18 PM
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Default Re: NI Discontinue Authorizations RTAS

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Originally Posted by Sardi View Post
Of course you can get in touch with NI. Send a support email. Whether or not they are helpful, they’ve always replied when I’ve had to contact them.

But, AFAIK they’ve pulled the old authorisation system so I don’t like your chances of getting that stuff back online. It sucks big time and this kind of stuff shouldn’t happen.


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Thanks, but I think I did my best to get to them by email. Do you have a link to a "support email" page? Also, they must have a phone number. Frankly, what they are doing seems a bit reckless to me. I mean, do they open themselves up to lawsuits by selling people a bunch of expensive product and then turning that product into vaporware? With no offer to compensate in some way. I think they do, actually. But I generally prefer the idea of communicating with the company and solving the issue.



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  #14  
Old 09-05-2020, 04:23 AM
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Default Re: NI Discontinue Authorizations RTAS

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Originally Posted by mightyduck View Post
Thanks, but I think I did my best to get to them by email. Do you have a link to a "support email" page? Also, they must have a phone number. Frankly, what they are doing seems a bit reckless to me. I mean, do they open themselves up to lawsuits by selling people a bunch of expensive product and then turning that product into vaporware? With no offer to compensate in some way. I think they do, actually. But I generally prefer the idea of communicating with the company and solving the issue.



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mightyduck
NI doesn't do phone support. And apparently they don't have a way to even get email support anymore. Just went looking for a link and couldn't find one. Had to enlist the help of Google and found this link: https://www.native-instruments.com/forum/threads/how-do-i-contact-ni-support.348855/

Follow the link in Matt@NI's post (it's the second one on the page) to get to a support page. Unfortunately support is read-only at the current time. If you try the support link on NI's home page you'll find they don't have software support.
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  #15  
Old 09-05-2020, 04:37 AM
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Default Re: NI Discontinue Authorizations RTAS

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Originally Posted by mightyduck View Post
Thanks, but I think I did my best to get to them by email. Do you have a link to a "support email" page? Also, they must have a phone number. Frankly, what they are doing seems a bit reckless to me. I mean, do they open themselves up to lawsuits by selling people a bunch of expensive product and then turning that product into vaporware? With no offer to compensate in some way. I think they do, actually. But I generally prefer the idea of communicating with the company and solving the issue.

Best,

mightyduck
You’re out of luck with NI I’m afraid. Their support has really gone downhill, especially since the big staff cutbacks. The way it seems to works now is you go to the support pages and go through a dreaded automated support, self-help “Wizard” - page after page of questions, things to try etc. Eventually - if you’re lucky - you might get a message through to an actual human via the wizard, in which case you start getting support emails with the afore mentioned human. I found this takes a few days after the initial “we’ve received your request”.

I’ve had better luck sorting out the increasing number of NI issues I’m having on the NI forum.
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  #16  
Old 09-05-2020, 04:42 AM
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Default Re: NI Discontinue Authorizations RTAS

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You’re out of luck with NI I’m afraid. Their support has really gone downhill, especially since the big staff cutbacks. The way it seems to works now is you go to the support pages and go through a dreaded automated support, self-help “Wizard” - page after page of questions, things to try etc. Eventually - if you’re lucky - you might get a message through to an actual human via the wizard, in which case you start getting support emails with the afore mentioned human. I found this takes a few days after the initial “we’ve received your request”.

I’ve had better luck sorting out the increasing number of NI issues I’m having on the NI forum.
True to all the above. Evil Dragon is one of the most knowledgeable people on the NI forums.
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  #17  
Old 09-05-2020, 06:07 AM
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Default Re: NI Discontinue Authorizations RTAS

Hmmm ... och feel this is exactly the same as another ”big” software company where people help eachother on forum 😂😂😂😂
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  #18  
Old 09-05-2020, 08:57 AM
musicman691 musicman691 is offline
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Default Re: NI Discontinue Authorizations RTAS

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Hmmm ... och feel this is exactly the same as another ”big” software company where people help each other on forum 😂😂😂😂
What's the old saying about misery loves company

At least the inhabitants of the NI forums know the s/w. NI "tech support" doesn't even know about Audio Suite usage in PT
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  #19  
Old 09-05-2020, 11:58 AM
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Default Re: NI Discontinue Authorizations RTAS

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What's the old saying about misery loves company

At least the inhabitants of the NI forums know the s/w. NI "tech support" doesn't even know about Audio Suite usage in PT
Yeah the NI support is not great. Kind of amazing that the software companies don’t have a real CS center people can CALL. The fact we have to run to forums operated by members to get help is not why we pay the big bucks. A big reason we have stopped buying plugins alltogether and mainly use too much analog goodness. We stay away from the big companies for exactly this reason.

BTW I got them on the phone here in europe when KU12 came out as I asked what happens to all the double licenses we already owned that were bought before the KU10 when we jumped in on Komplete and he couldn’t give me an answer to anything so that was a bust.

I do have the european phone number if anyone wanna try.
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  #20  
Old 09-05-2020, 06:28 PM
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Default Re: NI Discontinue Authorizations RTAS

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Originally Posted by Southsidemusic View Post
Yeah the NI support is not great. Kind of amazing that the software companies don’t have a real CS center people can CALL. The fact we have to run to forums operated by members to get help is not why we pay the big bucks. A big reason we have stopped buying plugins alltogether and mainly use too much analog goodness. We stay away from the big companies for exactly this reason.

BTW I got them on the phone here in europe when KU12 came out as I asked what happens to all the double licenses we already owned that were bought before the KU10 when we jumped in on Komplete and he couldn’t give me an answer to anything so that was a bust.

I do have the european phone number if anyone wanna try.
If you have a phone number that works please post it. I found a German phone number and while ago, and waited up all day and night to try it, but it was no-go.

I have a bunch of stuff in the can, yet to be finished / mixed, much of which was cut using the NI VIs, so this is more than a little inconvenient to me.

I tried to join the NI discussion forum, but it just said "Thanks for registering. Your registration must now be approved by an administrator. You will receive an email when a decision has been taken." No email as yet.



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