Pro Tools Registration Help

[CalvinDonnelly]

Hi Avid Community,

I have a huge problem and I don't know how to fix it.

I purchased the Mbox 2 bundle w/ Pro Tools Express.

I registered the product on Avid but neglected to see the little green sticker which was not actually attached to the yellow paper!!

So I ended up registering the Mbox but not the software. I have tried to re register everything but everytime I do it says that the product has already been registered. Now the strange part!! My account now has no listings under the products section. The Mbox has completely disappeared.

All I want is to register these products so I can upgrade to better version.

Please help! I have deadlines to meet and I have been nutting this out for days!

[nst7]

Are you sure it was the Mbox 2? Because PT Express wasn't even invented until after the Mbox 2 was discontinued.

Perhaps you mean the Mbox 3?

[CalvinDonnelly]

My apologies,

It is the mbox 3.