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Old 02-11-2020, 08:52 AM
danieleither danieleither is offline
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Default Falcon & Avid complete plugin bundle not authorising

I'm running PT Ultimate, 2019.12 perpetual. My support contract recently expired however I've renewed it for another 12 months.

Despite renewing my PT support contract, I'm unable to load Falcon or any of the 'Pro' plugins bundled with PT Ultimate as I get a warning saying their licenses have expired.

If I open iLok manager it shows the licenses for these have expired. I've tried to manually 'refresh' the licenses in iLok manager but it says 'renewal is pending for these licenses'.

I've contacted Avid for support (2 days ago) and they referred this to the 'webstore team', however I've still not had a response and this is now holding me back as I'm unable to work on a number of projects using Falcon. Is anyone able to advise?

Last edited by jeffro; 02-11-2020 at 09:09 AM. Reason: Moved to Licensing & Accounts.
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Old 02-11-2020, 09:09 AM
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jeffro jeffro is offline
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Default Re: Falcon & Avid complete plugin bundle not authorising

Will look into it and reply via case.
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Old 02-11-2020, 11:29 AM
danieleither danieleither is offline
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Default Re: Falcon & Avid complete plugin bundle not authorising

Thank you for fixing this Jeffro :)
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