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Old 03-12-2004, 06:47 PM
Achka Achka is offline
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Default Unable to authorize Pro Tools 6

We bought a Pro Tools TDM HD 5.2.1 on Mac OS 9.2. Since a Pro Tools 6.0.1 CD, serial number, and Mac OS X CD had been included, we decided to upgrade our system.

Formatting, installation of OS X, installation of Pro Tools 6.0.1 all went fine. Pro Tools did ask for the serial number, and we did enter it. However, ilok authorization didn't work (still not working) and now all the plug-ins is requiring authorization. I'm guessing that since our ilok card is for Pro Tools 5.2.1, it's not providing the right authorization codes. Plug-ins like BNR, TrueVerb, Indigo etc. - are they free (included with Pro Tools) or do we have to buy them? (We had them authorized when we had our originial version 5.2.1.) If they're free, where can we find the responses to its challenges, so we can authorize it?

Thanks!
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Old 03-12-2004, 07:30 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Unable to authorize Pro Tools 6

Hi,
If you have not already done so you should register your ilok at ilok.com. You can view the authorizations that are actually on your ilok there. All of the plug-ins that we distribute need to have their authorizations moved to ilok. Please contact customer service to give them your ilok.com user name and to confirm that you are registered for 6.x. They will deposit any authorizations that you need to have updated for your registered plug-ins in your ilok.com account. You can find the contact information for customer service here.

http://www.digidesign.com/aboutus/contact/

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Digidesign Tech Support
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