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Old 01-30-2018, 12:28 PM
Digi_User. Digi_User. is offline
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Default 11 months without Perpetual Licence and Support Upgrades [SOLVED]

Hello,
It has been almost a year and I have not recieved a single licence update since Pro Tool 12.7.

I have created a new support case as the previous one was automatically closed.

Avid Support Case Number: 03388679

Also I did not recieve an email confirming that my case has been recieved.
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Old 01-30-2018, 12:52 PM
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Default Re: 11 months without Perpetual Licence and Support Upgrades

Will check this out ASAP...
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Old 01-30-2018, 01:17 PM
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Default Re: 11 months without Perpetual Licence and Support Upgrades

Updated via case so please check email (incl spam/junk) for a case notice. Thanks.
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Old 01-30-2018, 02:14 PM
Digi_User. Digi_User. is offline
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Default Re: 11 months without Perpetual Licence and Support Upgrades

Hi Jeffro,

I really appreciate you taking care of this, everything is now working as expected. I shall mark this thread as resolved.

Thanks!
Digi_User
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