Power Supply Replacement for New Unit

[paulywalnuts23]

So just wanted to see what people felt was the best method in getting a new Power Supply for a Brand new Artist Mix.

Just bought 2 Artist Mixes and one of the two power supplies that came with the units doesn't work out of the box. That Power Supply will not power up either unit. I have confirmed that both surfaces work with the Power Supply that does work.

I have a case submitted with Avid, and have called my reseller and they are working on it as well. I just wanted to see if anyone else has went through this and how it was handled.

I was able to online chat with a representative in the webstore and they said I should be contacted within the day. Is that what others have experienced as far as a response time from Avid Support?

Thanks in advance on any info you can provide.