AVID incredibly poor customer service

[amagras]

Originally Posted by midnightrambler

I can only speak from my own experience but whenever I’ve submitted a bug report the guys have almost always got back to me within 24 hours. I even got a (real, not automated!) reply to an email on a Sunday morning once which went way beyond my expectations. I’m sorry to hear the OP’s experience hasn’t been as good as mine.

My experience too.

[aside]

Yeah I called and spoke to someone who assured me the ticket had been escalated. That was a few weeks ago - nothing since. Thanks though for posting the info.

Turbo boost on/off, mult-threading on/off doesn't make much difference.

I'm going to uninstall everything and start from scratch, see if that helps. Yawn.