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Old 01-28-2015, 06:15 PM
Brentmiedema Brentmiedema is offline
Join Date: Feb 2012
Location: Indianapolis, IN
Posts: 2
Default Pro Tools upgrade problem

I bought Pro Tools 9 in December of 2010. When I went to Avid to see if I could upgrade my system, I input my systemID and Avid showed no record of my purchase. How can I not be in their records, but they still have my credit card billing address on record?
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Old 01-28-2015, 08:42 PM
nst7 nst7 is offline
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,775
Default Re: Pro Tools upgrade problem

It doesn't matter. All you need is the Ilok license for PT9 and you're good to go.

Upon upgrading, the installers for 11 and 10 will be placed in your Avid account.
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Old 01-31-2015, 10:03 AM
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Park Seward Park Seward is offline
Join Date: Jul 2001
Location: Grants Pass, OR
Posts: 4,284
Default Re: Pro Tools upgrade problem

Did you buy direct from the Avid Store or from a third-party?
The Transfer Lab at Video Park
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