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  #1  
Old 10-12-2015, 05:44 PM
Blackers Blackers is offline
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Join Date: Oct 2009
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Default Where is my PT12?
Hi fellas,i did try to find the link to download the PT12 software but i could not find it in my acount.The product was aquired at december 29 2014.Can anybody help me?
Thanx in advance
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  #2  
Old 10-12-2015, 11:41 PM
Craig F Craig F is offline
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Default Re: Where is my PT12?
12 was not announced until January 2015 and did not ship until March 2015
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  #3  
Old 10-13-2015, 07:13 AM
Blackers Blackers is offline
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Default Re: Where is my PT12?
Well...so...what comes next?
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  #4  
Old 10-13-2015, 09:03 AM
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nigelpry nigelpry is offline
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Default Re: Where is my PT12?
Usually, Avid sets the date after which buying Pro Tools includes a free upgrade to the next version to be the same date as the announcement of the new version.

If you bought it prior to that date you wouldn't get a free upgrade and would have to buy it.

It's slightly more complicated this time because, several months before Pro Tools was announced in January 2015, Avid announced the new licensing and support plan regime it was introducing. That announcement was made in early October 2014 and was implemented a few days later.

So, the crucial question is this ....

When you bought Pro Tools 11 on 29th December 2014, did it come with a support plan? If it did, the support plans back then came with extra time for free, so instead of running out 12 months after buying, the support plan would not expire until the end of March 2016.

Some purchases of Pro Tools on the day you bought it did include the support plan, and others did not. You need to go back to your invoice/receipt and establish if you got a support plan or not.

If you did get a support plan, then you are entitled to a Pro Tools 12 upgrade for free. If not, you'll have to pay for sn upgrade.
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  #5  
Old 10-30-2015, 06:16 PM
Blackers Blackers is offline
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Default Re: Where is my PT12?
Well in my acount,my products,they say satandard suport preiod from Dec 29 2014 to Mar 31 2016.Active.So did i have the right to upgrade to PT 12 for free?
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  #6  
Old 10-30-2015, 09:30 PM
xylie6 xylie6 is offline
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Default Re: Where is my PT12?
I bought my upgrade to 11 at the end of August last year. I specifically remember that I would have gotten a free upgrade to 12 if I bought it approximately six weeks later.
Things may have changed since then, but I believe the OP is due an upgrade to 12.
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  #7  
Old 10-30-2015, 09:52 PM
roberts roberts is offline
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Default Re: Where is my PT12?
Quote:
Originally Posted by Blackers View Post
Hi fellas,i did try to find the link to download the PT12 software but i could not find it in my acount.The product was aquired at december 29 2014.Can anybody help me?
Thanx in advance
go to your avid account and click on the link "PRODUCTS NOT DOWNLOADED YET"
it will be there
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  #8  
Old 10-31-2015, 04:30 AM
Blackers Blackers is offline
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Default Re: Where is my PT12?
Hey Roberts,i allready look but this page is not disponible.There is an error message about cannot find key in structure.What more can i do?Somebody could help?Thanx Roberts.
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  #9  
Old 10-31-2015, 06:03 AM
climber climber is offline
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Default Re: Where is my PT12?
Try a different browser...
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  #10  
Old 10-31-2015, 06:35 AM
Blackers Blackers is offline
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Default Re: Where is my PT12?
A diferent browser?Like what?How?
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