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  #1  
Old 02-11-2020, 12:07 PM
jchurchillj jchurchillj is offline
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Default Pro Tools update from 12.6 to 12.8?

Hey there, I own Pro Tools 12 Perpetual (expired support plan/whatnot - bought this years ago). I currently have version 12.6 installed which appears to be the only version available for me to download from within my Avid account.

Because I own Pro Tools 12, does this mean that I'm entitled to version 12.8? I'm a little confused by the online documentation regarding this, any clarification would be much appreciated as I would like to use MacOS High Sierra which only PT 12.8+ supports.

Thanks!

Last edited by jchurchillj; 02-11-2020 at 12:19 PM.
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  #2  
Old 02-11-2020, 12:16 PM
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Default Re: Pro Tools update from 12.6 to 12.8?

This depends on your Update Plan - check its expiration date in my.avid.com/products > Pro Tools then compare that with the release dates listed at avid.force.com/pkb/articles/faq/en393795
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Old 02-12-2020, 04:57 PM
jchurchillj jchurchillj is offline
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Default Re: Pro Tools update from 12.6 to 12.8?

Ah ok thanks, so it seems that even if you own a Pro Tools version (v12 in my case), you must have an active payment plan in order to receive any sub-version updates? Ack not as I would have expected, but thanks for explaining.

What would be the easiest way to update my Pro Tools but retain a perpetual license?

I appreciate the help!
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Old 02-13-2020, 08:06 PM
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Default Re: Pro Tools update from 12.6 to 12.8?

Quote:
Originally Posted by jchurchillj View Post
Ah ok thanks, so it seems that even if you own a Pro Tools version (v12 in my case), you must have an active payment plan in order to receive any sub-version updates? Ack not as I would have expected, but thanks for explaining.
Update Plans include all releases for a year, it's not necessarily version specific.
Quote:
What would be the easiest way to update my Pro Tools but retain a perpetual license?
Some of our resellers still have Upgrades (Update Plan Reinstatements) so check with them and specify that you have a perpetual license with an expired Update Plan.
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Old 02-23-2020, 01:06 PM
CathRecords CathRecords is offline
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Default Re: Pro Tools update from 12.6 to 12.8?

Hi not sure if someone found a solution for the original poster but I am having a similar problem and looking for info or insight:

I am looking to download/install for the first time pro tools version 12.8.1 ( apparently it is the only one that is compatible with the plugins I just got and with my system) Does anyone know where I could find that specific version or if I happened to get 12.6 if I could specifically upgrade it to that version some how or buy directly from someone 12.8.1 for mac?

Thanks so much for any knowledge, or insight on this thanks!
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Old 02-23-2020, 04:51 PM
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The Weed The Weed is offline
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Default Re: Pro Tools update from 12.6 to 12.8?

It depends on if you have a current update plan, and if not, when your update plane ran out. If it ran out before 12.8.1 was released, you can't get it. Even if someone gave the installer to you, you couldn't use it because the license on your iLok wouldn't include 12.8.1.
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Old Today, 06:12 PM
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Default Re: Pro Tools update from 12.6 to 12.8?

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Originally Posted by CathRecords View Post
...I am looking to download/install for the first time pro tools version 12.8.1...
You can download Pro Tools installers for 12.6/later from the Avid Download Center which you can link in my.avid.com. Please check the Release Limit date on your license first though.
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