ptle7.0cs1 firewire/dae error 002r

[Punch Drunk]

"dae is having trouble keeping up. your disc may be too slow or fragmented. a firewire disk could be having trouble due to the extra firewire bandwith or cpu load. (-9019)

DAE error 87"


note: my computer was running perfect with pt 6.4 cs 9, this just started after the upgrade. i figured it could be viruses/spyware slowing down the pc, so i backed everything up, and completley whiped the computer, and fresh installed windows xp, then installed sp 2. i also defragmented all drives, ran virus scans, etc. even if pt is the only application running, and the network is disabled, i still get this error. i cannot even play a milisecond of music before it cuts out. ive messed with the buffer, reinstalled the firewire drivers, and my harness is fine.


system: e machines, amd athlon 2200 (1.79 ghz) processor, 2 x 512 DDR-SDRAM, 180 gig hard drive (2 separate drives, one is partitioned into 3 areas, one of them is windows, the other is storage, the last is for pro tools sessions, the other separate drive has pro tools installed on it), Chipset : VIA P4M266/KM266 (VT8375)

[spkguitar]

Try all of the suggestions in the General Troubleshooting thread

[Punch Drunk]

yeah,,,that made it worse... now it blue screens when i click on the pt icon to open it. doesnt even start now

[spkguitar]

Blue screens on startup are usually the cause of out of date PACE interlok Drivers. Update them. That's covered on the compatibility page, which is the very first item on the troubleshooting page.

Also, one of the items in the General Troubleshooting thread:

Note: To enable other users to help you, please include all of your system details when posting an issue to the DUC; Pro Tools hardware, Pro Tools software version, CPU, OS version, Motherboard make/model, chipset, amount of RAM, type of hard drives used, etc.

- SiSoftware's Sandra Lite application can be used to post your full system profile:
www.sisoftware.net
Under SiSoftware Sandra, click on "Download & Buy" to download the free Sandra Lite version or purchase other versions.

Seems you must have missed that part, since you didn't post any sandra report. If you missed that part, it seems likely that you may have missed something else...

[Punch Drunk]

updating interlok takes me back to square one with the original problem: pt opens, but wont play, and gives me the firewire error.

[Punch Drunk]

SiSoftware Sandra

System
Host Name : STUDIO
User : Punch
Domain : MSHOME

Processor
Model : AMD Athlon(tm) XP 2200+
Speed : 1.80GHz
Model Number : 2200 (estimated)
Performance Rating : PR2603 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 256kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size

Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : Phoenix Technologies, LTD 6.00 PG
System : eMachines, Inc. L7VMM2
Mainboard : KM266-8235
Total Memory : 992MB DDR-SDRAM

Chipset 1
Model : Elitegroup Computer Sys VT8375 ProSavageDDR PM266/KM266 CPU to PCI Bridge
Front Side Bus Speed : 2x 133MHz (266MHz data rate)
Total Memory : 1GB DDR-SDRAM
Shared Memory : 32MB
Memory Bus Speed : 2x 133MHz (266MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : S3 Graphics ProSavageDDR (Microsoft Corporation)
Imaging Device : Creative WebCam NX Pro

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD1000BB-00CAA1 (93GB)
Hard Disk : WDC WD800JB-00ETA0 (75GB)
CD-ROM/DVD : LITE-ON LTR-40125S (CD 48X Rd, 40X Wr)
CD-ROM/DVD : SONY DVD RW DRU-810A (CD 126X Rd, 126X Wr) (DVD 16X Rd, 16X Wr)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Central cpu (C:) : 6.8GB (1.5GB, 22% Free Space) (NTFS)
Storage (D:) : 9.8GB (6.4GB, 65% Free Space) (NTFS)
Studio (E:) : 77GB (33GB, 44% Free Space) (NTFS)
Music (F:) : 75GB (46GB, 61% Free Space) (NTFS)
My disc (G:) : 3.9GB (CDFS)
CD-ROM/DVD (H:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB Enhanced Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : USB Composite Device
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Keyboard : HID Keyboard Device
Mouse : PS/2 Compatible Mouse
Human Interface : HID-compliant device
Human Interface : HID-compliant consumer control device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device

MultiMedia Device(s)
Device : Realtek AC'97 Audio for VIA (R) Audio Controller

Printers and Faxes
Model : Auto HP DeskJet 722C on LIVING-ROOM

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 2, v.2082)

Network Services
Adapter : Wireless-G PCI Adapter

[Punch Drunk]

well, i just go 7.0, figuring that might solve the problem. same issue. only difference is some box pops up when i open pt, saying i need to update the firmware...takes forever...then crashes the program. is there anyway to manually update the firmware? maybe thats the issue.

[Punch Drunk]

well, i just go 7.0, figuring that might solve the problem. same issue. only difference is some box pops up when i open pt, saying i need to update the firmware...takes forever...then crashes the program. is there anyway to manually update the firmware? maybe thats the issue.

[spkguitar]

The firmware update is done through the program; there's no other way that I know of. Complications with the firmware update have been linked to troublesome firewire connections, though. You may want to try a different firewire interface, specifically one of the qualified ones. Also, make sure you are disabling your wireless network card when you are using PT. It has been known to cause problems (that I can attest to first hand).

[Punch Drunk]

yeah i do disable the wireless card. but i dont get it. before i tried this update, i could have the wireless installed, checking mail online or sumthing, and have tons of programs open, with no lag. and this was the same firewire card. why all of a sudden would it decide its not going to work with that card?