Unable To Locate Digidesign Hardware

[ztaylor9632]

Recently upgraded BIOS on computer and upgraded from PT LE 8.0.4 to 8.0.5...I have a mbox mini and every time i start pro tools it says it cannot recognize hardware...I followed the troubleshooting steps on here and re-installed the drivers for the mbox and moved it to a different USB port...still no luck...just wondering if anyone else has any other ideas before i go crazy and reinstall windows and pro tools haha...THANKS!

[zedhed]

Originally Posted by ztaylor9632

I followed the troubleshooting steps on here and re-installed the drivers for the mbox and moved it to a different USB port...still no luck...just wondering if anyone else has any other ideas before i go crazy and reinstall windows and pro tools haha...THANKS!

Do you know what was changed in your BIOS when you upgraded it? I assume you have the latest drivers

http://avid.custkb.com/avid/app/self...3=1450&Hilite=

Failing that post a Sandra report for more help.

"Windows users need to provide a Sandra report"

- Please - Use SiSoftware's Sandra Lite application to generate a full system profile:

www.sisoftware.co.uk

Under SiSoftware Sandra, click on "Download & Buy" to download the free Sandra Lite version or purchase other versions. After installing Sandra, click on the 'Hardware' tab and run the 'Computer Overview', then copy and paste into your post here on the DUC.

[ztaylor9632]

Sandra Report...


SiSoftware Sandra

Computer
Model : Gigabyte X58A-UD3R
Workgroup : WORKGROUP
Host Name : Protools-PC
User : Protools

Processor
Model : Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Speed : 3.2GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : Gigabyte X58A-UD3R
BIOS : Award (OEM) FE 12/23/2010
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR3

Chipset
Model : Giga-Byte X58 I/O Hub
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)

Chipset
Model : Giga-Byte Core Desktop (Bloomfield) UnCore
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)
Total Memory : 8GB DIMM DDR3
Channels : 3
Memory Bus Speed : 2x 798MHz (1.6GHz)

Memory Module(s)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)

Video System
Video Adapter : ATI Radeon HD 5700 Series (720 SM5.0 795MHz, 1GB DDR5 4.6GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
Compute Shader Processor : ATI Radeon HD 5700 Series (720SP 795MHz, 1GB DDR5 4.6GHz 128-bit)
STREAM Processor : ATI Radeon HD 5700 Series (720SP 9C 795MHz, 1GB DDR5 4.6GHz 128-bit)

Storage Devices
WDC WD1002FAEX-00Z3A0 (1TB, SATA, 3.5", 7200rpm) : 932GB (D:)
Seagate ST31000528AS (1TB, SATA, 3.5") : 932GB (C:)
WD My Passport 070A 749.5GB (USB) : 698GB (F:)
WD My Passport 070A 999.5GB (USB) : 931GB (H:)
ATAPI iHAS324 Y (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 3GB (E:)
WD Virtual CD 070A (USB) : 668MB (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 932GB (NTFS) @ Seagate ST31000528AS (1TB, SATA, 3.5")
Music (F:) : 698GB (NTFS) @ WD My Passport 070A 749.5GB (USB)
Movies (H:) : 931GB (NTFS) @ WD My Passport 070A 999.5GB (USB)
Audio (D:) : 931GB (NTFS) @ WDC WD1002FAEX-00Z3A0 (1TB, SATA, 3.5", 7200rpm)
GIGABYTE (E:) : 3GB (CDFS) @ ATAPI iHAS324 Y (SATA150, DVD+-RW, CD-RW, 2MB Cache)
WD SmartWare (G:) : 615MB (UDF) @ WD Virtual CD 070A (USB)

Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Giga-Byte HD Audio Controller
Audio Device : Pine Technology EG JUNIPER XT Audio Device [Radeon HD 5700 Series]
Disk Controller : Giga-Byte 4 port SATA IDE Controller
Disk Controller : Giga-Byte 2 port SATA IDE Controller
Disk Controller : Giga-Byte 88SE91A3 SATA-600 Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon Inkjet iP1600 (600x600, USB, Colour)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9


Thanks for looking it over, let me know if anything else is needed...would prefer not to have to re-install protools! also, yes i have the most recent drivers for my mbox mini

[albee1952]

To ztaylor9632, Since this mobo offers triple channel RAM operation, I would pull a single stick and place the 3 in the odd slots and go true triple channel as it might net better performance(4 sticks cannot run in triple channel mode which is how the mobo is designed)

[ztaylor9632]

Also when i tried to install the latest drivers for 8.0.5 from the link you posted i receive an error while it is intalling Microsoft C+ 2005, below is the error.

Error 1935 and error occurred during installation of the assembly
"Microsoft VC80 ATL type ="win32" version= "8.0.507272.762" Public Key Token = "1fc8b3b9a1e18e3b" Processor Architecture ="x86"

[Elliman]

I had this problem very recently as well.
Nothing I found on here helped formy situation,
but I did do something randon that actually worked.

Install pro tools again on your computer...
After you install it, it will most likely say that it cant read the hardware.
So go to control pannel and click on uninstall programs

Right click pro tools and select "change" or "repair" something along those lines.

It will then re-install it WITHOUT having to un-install it first.

After everything was loaded and restarted......
It worked fine!

Give it a try and let me know if this works for you

[ztaylor9632]

Ehhh im reading in the manual for the motherboard right now, it can support triple channel up to 8 gig...I had 10g but i took one it for that specific reason....page 16 1-4 installing the memory, for reference...can also run triple channel with 12 gigs

Originally Posted by albee1952

To ztaylor9632, Since this mobo offers triple channel RAM operation, I would pull a single stick and place the 3 in the odd slots and go true triple channel as it might net better performance(4 sticks cannot run in triple channel mode which is how the mobo is designed)

[ztaylor9632]

Originally Posted by Elliman

I had this problem very recently as well.
Nothing I found on here helped formy situation,
but I did do something randon that actually worked.
sounds like something worth trying, busy with work till tomorrow, give it a try over the weekend! thanks for the tip.
Install pro tools again on your computer...
After you install it, it will most likely say that it cant read the hardware.
So go to control pannel and click on uninstall programs

Right click pro tools and select "change" or "repair" something along those lines.

It will then re-install it WITHOUT having to un-install it first.

After everything was loaded and restarted......
It worked fine!

Give it a try and let me know if this works for you

[ztaylor9632]

will try this over the weekend, thanks

[albee1952]

I am confused on how any mobo could run triple-channel RAM with 4 sticks??