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#1
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Pro tools 10 free upgrade?
Hi community,
I purchased my Pro Tools 9 in September 2012 - well after October 9 , 2011 - which entitles me to a free upgrade to Pro Tools 10. I have registered my product , however , I did not utilise my free avid support ticket within the 60 days of registration - so Of course, I cant contact them without paying for a new support package. My issue : I have established I qualify for the free upgrade to Pro Tools 10 - how can I achieve that now? I have not received a download link for the free upgrade to Pro Tools 10 - after I registering my Pro Tools 9 product ? Is there a painless way I can make this happen :) Thanks heaps - Legspinner from Australia |
#2
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Re: Pro tools 10 free upgrade?
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#3
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Re: Pro tools 10 free upgrade?
Hi ,
Was hoping not to call them as I am in Australia. Foreign calls are always interesting but it looks like I will have to right? If anyone else has any idea or an alternative to calling the support department - let me know please. Why dont they have free support for all Avid customers that have graciously handed over cash to their company? just a thought.... Legspinner from Australia |
#4
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Re: Pro tools 10 free upgrade?
Did you create a MyAvid account when you registered it? Did you give them the correct email and iLok account information?
__________________
Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
#5
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Re: Pro tools 10 free upgrade?
Registration support is free I believe. No ASC needed.
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#6
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Re: Pro tools 10 free upgrade?
You should be able to create a portal case here:
http://tinyurl.com/8g454hj Get stuck, email me directly... Marianna [email protected] |
#7
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Re: Pro tools 10 free upgrade?
And yes, support for Registration/Activation issues is free.
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#8
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Re: Pro tools 10 free upgrade?
Although the call from Austrialia is probably not.
__________________
Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
#9
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Re: Pro tools 10 free upgrade?
Just bought an mbox 3 that came with PT8 . . . sure wish I could get a free upgrade lol.
To answer your question I'd call them. |
#10
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Re: Pro tools 10 free upgrade?
Have you registered it? I'm not sure what the policy is on outdated stock. Depending on where you purchased it and if they were a authorized Avid reseller you may have some options. If it was purchased at a reduced rate as a closeout or from a third party you may not.
__________________
Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
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