Pro Tools 10.3.5 and Auto-Tune => 9128 errors and Crashes

[Niilo Nuori]

Hi all,

There probably isn't much that can be done before PT 11 comes out but maybe your expert eyes and skills can spot something that I cannot.

The problem is with PT & Auto-Tune. I use it sometimes while vocal comping and even a few instances of it can cause PT to first show a few 9128 error dialogs and then eventually crash PT. Vocal comping means a lot of starts and stops and that seems to be hard on my system for some reason. Playing through the session works just fine but frequent start/stops seem to cause problems at some point. The 9128 dialog box comes up every now and then (no logic there) and then finally the crash (unless I exit PT and restart again). Both happen when I press start (space bar). Luckily after the crash I am able to log out, force quit PT and restart.

The PT CPU load is low (6%) and Clip and Disk loads insignificant (~1%). Windows Task Manager CPU load does not show any peaks (low utilization all the time). There aren't many other plugins active except one Aux bus reverb and a few compressors on some of the tracks so all in all the PC is not under heavy load. PC is connected to PreSonus FireStudio Project with FireWire and that link seems to be solid.

PC is highly optimized (all Avid recommendations done, all BIOS optimizations done, PC is not used much for anytghing else except PT). I have all the latest versions of drivers, Windows 7 and all plugins. PT engine runs with 3 cores (6 threats) out of 4 and 85%. Buffer is 1024 samples.

I have discussed with Antares and they say that it is either Pro Tools or my system generating CPU peaks for some reason. I have tested my system and checked it with the latency monitor and there does not seem to be anything peaking Windows/PC wise at least that I can see.

The crash report from Windows when PT crashes is as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ProTools.exe
Application Version: 10.3.5.223
Application Timestamp: 516e4159
Fault Module Name: Auto-Tune+Time_RTAS.dpm
Fault Module Version: 7.1.7.0
Fault Module Timestamp: 5113f7bf
Exception Code: c0000005
Exception Offset: 0004ef9c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

And finally the Sandra report - note that only C:, E:Music (recording), F:Sample (samples) drives are used for PT. The rest are backup drives (H: being a Windows mirror drive with 2 x 1TB):

ID
Host Name : XXXXXXXXX
Workgroup : WORKGROUP

Computer
Model : GigaByte Z68X-UD3H-B3
Chassis : GigaByte Desktop
Mainboard : GigaByte Z68X-UD3H-B3
BIOS : Award (OEM) F10 10/12/2011
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (4C 8T 4GHz Turbo, 4GHz IMC, 4x 256kB L2, 8MB L3)

Chipset
Memory Controller : Intel Core (Sandy Bridge) DRAM Controller 100MHz FSB, 2x 8GB DIMM DDR3 2x 800MHz (1.6GHz)

Memory Module(s)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Video System
Video Adapter : ATI Radeon HD 5450 (80 SM5.0 650MHz, 1GB DDR3 1.33GHz 64-bit, PCIe 2.00 x16)
Video Adapter : ATI Radeon HD 5450 (80 SM5.0 650MHz, 1GB DDR3 1.33GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : ATI Radeon HD 5450 (80SP 2C 650MHz, 1GB DDR3 1.33GHz 64-bit)
Compute Shader Processor : ATI Radeon HD 5450 (80SP 650MHz, 1GB DDR3 1.33GHz 64-bit)

Storage Devices
Seagate ST320DM000-1BD14C (320.1GB, SATA600, 3.5", 7200rpm, 16MB Cache) : 298GB (C:)
WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (E:)
SAMSUNG SSD 830 Series (128GB, SATA600, SSD) : 119GB (F:)
Seagate ST3320620AS (320.1GB, SATA300, 3.5", 16MB Cache) : 298GB (G:)
WDC WD10EACS-00ZJB0 (1TB, SATA300, 3.5", 5400rpm, 16MB Cache) : 932GB (H:)
WDC WD10EACS-00ZJB0 (1TB, SATA300, 3.5", 5400rpm, 16MB Cache) : 932GB (H:)
VBTM Store 'n' Go (1GB, USB2) : 983MB (K:)
ATAPI iHAS124 B (SATA, DVD+-RW, CD-RW) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 298GB (NTFS) @ Seagate ST320DM000-1BD14C (320.1GB, SATA600, 3.5", 7200rpm, 16MB Cache)
System Reserved : 100MB (NTFS)
Music (E:) : 932GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
Samples (F:) : 107GB (NTFS) @ SAMSUNG SSD 830 Series (128GB, SATA600, SSD)
Misc (G:) : 298GB (NTFS) @ Seagate ST3320620AS (320.1GB, SATA300, 3.5", 16MB Cache)
Setup (H:) : 932GB (NTFS) @ 2x WDC WD10EACS-00ZJB0 (1TB, RAID/SATA300, 3.5", 5400rpm, 16MB Cache)
Removable Drive (K:) : 979MB (FAT32) @ VBTM Store 'n' Go (1GB, USB2)
Optical Drive (D:) : N/A @ ATAPI iHAS124 B (SATA, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Giga-Byte Cougar Point LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Giga-Byte Cougar Point High Definition Audio Controller
Audio Device : PC Partner Manhattan HDMI Audio [Mobility Radeon HD 5000 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Disk Controller : Giga-Byte Cougar Point 6 port SATA AHCI Controller
Disk Controller : Giga-Byte 91xx SATA 6G Controller
USB Controller 1 : Giga-Byte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Giga-Byte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Giga-Byte Etron USB 3.0 Extensible Host Controller
USB Controller 4 : Giga-Byte Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : Giga-Byte VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : VBTM Store 'n' Go (979MB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.5