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Old 05-19-2020, 11:48 AM
digiplex digiplex is offline
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Default Support $$$$$$$$

I’m sorry but I find it ridiculous to have to pay for support if you have a issue. I was trying to install a demo !


We could not verify an active support contract associated with your System ID or Service ID. To provide assisted support via our Support Center we require an active support contract.

To find solutions for your problem, you may search our Knowledge Base (http://support.avid.com) for answers or post your issue to our community forum (http://community.avid.com).

If you require assisted support, please contact your reseller, Avid sales, or visit http://www.avid.com/support to find out about our support plans and how to purchase them.You may also buy per-incident Avid Support Codes for certain products at http://shop.avid.com.

Kind Regards,
Avid Customer Care
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Old 05-19-2020, 12:39 PM
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TOM@METRO TOM@METRO is offline
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Default Re: Support $$$$$$$$

Explain you problem, maybe we can help.
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Pro Tools Ultimate 2020.5 HDX
HD Omni and 192 I/Os
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All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
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  #3  
Old 05-20-2020, 08:39 PM
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DigiTechSupt DigiTechSupt is online now
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Default Re: Support $$$$$$$$

Quote:
Originally Posted by digiplex View Post
I’m sorry but I find it ridiculous to have to pay for support if you have a issue. I was trying to install a demo !


We could not verify an active support contract associated with your System ID or Service ID. To provide assisted support via our Support Center we require an active support contract.

To find solutions for your problem, you may search our Knowledge Base (http://support.avid.com) for answers or post your issue to our community forum (http://community.avid.com).

If you require assisted support, please contact your reseller, Avid sales, or visit http://www.avid.com/support to find out about our support plans and how to purchase them.You may also buy per-incident Avid Support Codes for certain products at http://shop.avid.com.

Kind Regards,
Avid Customer Care
Yup. Please let us know what issues you're having with installing the trial(demo) so we could check on this.

Thanks!
Tope
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