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  #1  
Old 05-19-2020, 10:13 PM
boomernang boomernang is offline
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Default pro tools plan expiration date changed on ilok

Hi all - just trying to understand what is going on here

I have a perpetual license that i bought in February 2019 and had a "Pro Tools Plan" and a "Avid Falcon AAX" come up on the ilok that expired in February 2020.

In February 2020 I paid for another year of Updates/Support which says correctly in my avid master account expires in February 2021.

Everything was fine until I checked my ilok manager the other day... it says that my "Pro Tools Plan" expired in April 2020. But there is still the "Avid Falcon AAX" which says expires in February 2021.

I contacted support ages ago but still haven't heard back.

Also, I'm not even sure how all this works. I assume the "Avid Falcon" is for plugins... why does the "Pro Tools Plan" have to be on the ilok when I can download pro tools and get support from the avid master account? Does the perpetual license get connected to the "Pro Tools Plan" for activation?

Thanks

EDIT: Could this be related to the current thread http://duc.avid.com/showthread.php?t=409627 ?

Last edited by boomernang; 05-19-2020 at 11:14 PM. Reason: just wanted to compare issue with another post
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  #2  
Old 05-19-2020, 11:39 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: pro tools plan expiration date changed on ilok

Quote:
Originally Posted by boomernang View Post
Hi all - just trying to understand what is going on here

I have a perpetual license that i bought in February 2019 and had a "Pro Tools Plan" and a "Avid Falcon AAX" come up on the ilok that expired in February 2020.

In February 2020 I paid for another year of Updates/Support which says correctly in my avid master account expires in February 2021.

Everything was fine until I checked my ilok manager the other day... it says that my "Pro Tools Plan" expired in April 2020. But there is still the "Avid Falcon AAX" which says expires in February 2021.

I contacted support ages ago but still haven't heard back.

Also, I'm not even sure how all this works. I assume the "Avid Falcon" is for plugins... why does the "Pro Tools Plan" have to be on the ilok when I can download pro tools and get support from the avid master account? Does the perpetual license get connected to the "Pro Tools Plan" for activation?

Thanks

EDIT: Could this be related to the current thread http://duc.avid.com/showthread.php?t=409627 ?
Hi,

Upon checking, your licenses are all looking as they should. I've also alerted the licensing regarding your support ticket.

-Tope
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  #3  
Old 05-19-2020, 11:46 PM
boomernang boomernang is offline
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Join Date: Feb 2019
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Default Re: pro tools plan expiration date changed on ilok

Hi thanks for the quick reply... How were you able to check as I did not provide a case number?

It does not look fixed yet

.. i did supply a screen shot of my ilok manager to avid support when i last contacted them
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  #4  
Old 05-20-2020, 12:01 AM
boomernang boomernang is offline
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Default Re: pro tools plan expiration date changed on ilok

should i supply my case number?
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  #5  
Old 05-20-2020, 08:31 PM
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Default Re: pro tools plan expiration date changed on ilok

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Originally Posted by boomernang View Post
should i supply my case number?
I was able to pull up the Email registered on your duc account.
I've responded to the support case. Please check your Email.

Thanks!
-Tope
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  #6  
Old 05-20-2020, 09:09 PM
boomernang boomernang is offline
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Default Re: pro tools plan expiration date changed on ilok

thanks i have responded a few times.. we will continue there - thanks
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  #7  
Old 05-22-2020, 09:33 PM
boomernang boomernang is offline
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Default Re: pro tools plan expiration date changed on ilok

Hi - I just want to say thanks to the pro tools support team. I think i misunderstood how the ilok works. The only thing active on my ilok is a perpetual license. I have updates/support until Feb 2021 according to my master account on the avid website. I thought that update/support plan had to be on the ilok but obviously not as ive been told twice now that everything is ok.

Thanks again
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