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  #81  
Old 05-18-2020, 09:24 AM
KansasMusic KansasMusic is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

*new case number 03948282*

I posted about this in another thread. Appears this is the correct thread.

Jeffro - this is happening again. You fixed it for me around this time last month, but apparently the issue only got resolved for a one-month time frame?

I have an annual subscription that is set to auto-renew. The 'Subscription Expiration Warning' is showing up when I launch PT. Tomorrow a paying client is coming in. I can't have PT not working - again - like it did last month.

Did the issue not really get resolved last month? Should I expect to deal with this every single month? I'm paid up. I've always had the automatic debits go through - WITH a confirmation email from Avid that my subscription is active and current.

What is going on?

Last edited by KansasMusic; 05-18-2020 at 09:39 AM.
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  #82  
Old 05-18-2020, 12:53 PM
MtechNatahan MtechNatahan is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

My Issue was resolved, thanks jeffro!
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  #83  
Old 05-18-2020, 06:53 PM
KansasMusic KansasMusic is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

**UPDATE**

I was able to reach Tope with Avid support, via email. He is working on it.

What I need to know is if I am going to have to go through this every single month, going forward. This is the second month in a row I've had to deal with a perpetual/annual subscription license - set to auto renew - that just expires with no explanation. This is obviously a widespread issue. Can we be notified *before* our licenses start expiring erroneously again - like - if the problem is not fixed come next month?
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  #84  
Old 05-18-2020, 08:08 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by Martin Muscatello View Post
Hi! I have this issue going on, this time is another account, the one I use in my studio.
Here is the support case number: 03947581


Thanks!!!
Hi, if your license is activated on the ilok cloud, please open your iLok License Manager, then Close your iLok Cloud Session, re reactivate. This should fix your on your iLok.

Thanks,
Tope
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  #85  
Old 05-18-2020, 08:12 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by xpandnz View Post
Same issue here guys. I really need my access. Have logged case: 03947889
Your license should be all set now. If same error appears, please close your cloud session on your iLok License manager and reactivate. Also make sure your licenses are on your dongle if you're using it.

Thanks,
Tope
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  #86  
Old 05-18-2020, 11:59 PM
kimmen77 kimmen77 is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by jeffro View Post
This is different than the thread's topic (you have a perpetual license with a Software Updates & Support Plan). Your Pro Tools Plan license is obsolete - it simply authorized the bonus Space license but was replaced by the Avid Complete Plug-In Bundle (more plug-ins at half the price).
OK,

Thanks for the reply.
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  #87  
Old 05-19-2020, 08:34 AM
jvamos jvamos is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

I am having a license issue with a currently live subscription. I cannot activate the license and the dates are not properly reflected with ilok manager.
Please advise
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  #88  
Old 05-19-2020, 12:07 PM
Martin Muscatello Martin Muscatello is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by DigiTechSupt View Post
Hi, if your license is activated on the ilok cloud, please open your iLok License Manager, then Close your iLok Cloud Session, re reactivate. This should fix your on your iLok.

Thanks,
Tope
Thanks, but I still have an invalid Pro Tools Plan license. Support case 03947581
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  #89  
Old 05-19-2020, 06:27 PM
Dall Dall is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Hello, I have the same problem, i reported the case yesterday.

Case number 03948527
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  #90  
Old 05-19-2020, 11:01 PM
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Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by Dall View Post
Hello, I have the same problem, i reported the case yesterday.

Case number 03948527
Sorry about that. this should be all set now. If same issue occurs and If activated on the iLok Cloud, close your cloud session inside the iLok License Manager, then re-activate.

Thanks,
Tope
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