Surrender Support plan for new one

[mik]

Originally Posted by unkJE

I'd never Crossgrade - you lose your Perpetual license, then if you don't renew in another year's time, you forfeit your ability to open Pro Tools.
Hold on to your Perpetual license!
You can always buy a limited Subscription to the latest Pro Tools, if you need it.

Well we only want to have the one year subscription for the support plan to be able to work with the latest version of pro tools.
Thanks for your help, i will try to open a ticket with the Avid support and see what is possible for us.

[unkJE]

Originally Posted by mik

well we have a code for expired support plan. Exactly what we have.
Maybe a moderator can see on our account what is wrong.

Let's wait for a Moderator or Jeffro - this needs escalating.

From Post #8 - did you try (after "Select upgrade options"):
Once license is selected: Then hit the purple "Submit" button.?

[mik]

In the product page, i can't select any licence, but only enter a code and then submit with a blue button.

[unkJE]

Originally Posted by mik

In the product page, i can't select any licence, but only enter a code and then submit with a blue button.

Do you have a banner in your Avid Master Account>My Products, that shows Pro Tools | Ultimate? If so, hit the drop-down arrow to see "Select upgrade options”. Once license is selected, hit the purple "Submit" button.

Mind you, as you’ve already submitted your Code, that should do it.

[mik]

Originally Posted by unkJE

Do you have a banner in your Avid Master Account>My Products, that shows Pro Tools | Ultimate? If so, hit the drop-down arrow to see "Select upgrade options”. Once license is selected, hit the purple "Submit" button.

Mind you, as you’ve already submitted your Code, that should do it.

When i hit the drop down arrow i can't see the "select upgrade options"
I have what is on the 1st image of message #3.
On the left side, the perpetual licence of protools ultimate but no action can be done here,

and on the right side the Support Plan licence which is marked as expired,
below that i can crossgrade, or enter a code.

[JFreak]

Escalating

[mik]

Thanks


Envoyé de mon iPhone en utilisant Tapatalk

[JFreak]

No problem.

And so that everyone knows, moderators have no access to your information. Only supermods a.k.a. Avid Employees do. Just to avoid confusion.

[unkJE]

Originally Posted by mik

When i hit the drop down arrow i can't see the "select upgrade options"
I have what is on the 1st image of message #3.
On the left side, the perpetual licence of protools ultimate but no action can be done here,

and on the right side the Support Plan licence which is marked as expired,
below that i can crossgrade, or enter a code.

Thanks mik for explaining that your only option was to add your Sweetwater Reinstatement Code.
I bought my Reinstatement directly from Avid, hence “Select upgrade options” was visible for me.

Originally Posted by JFreak

Escalating

Thanks for escalating this, Janne – much appreciated!