Surrender Support plan for new one - Avid Pro Audio Community

04-17-2020, 01:06 PM

mik

Member

Join Date: Jan 2000

Location: Paris

Posts: 388

Surrender Support plan for new one

Hi,

we have a expired suport plan but a-have a perpetual licence for pro tools ultimate.

We just bought a renew licence from sweetwater for an expired support plan.
Sweetwater says that we need to surrender our existing licence to activate the new one. But so far, we didn't succeed to surrender.

Is it a step by step to do it ??

When i try to activate i hace this message :
This iLok account does not appear to have an eligible license for this upgrade.

thaks for your help

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Surrender Pro Tools with Upgrade and Support Plan 2015 (NT)	ssampaio	Licensing & Accounts	1	11-30-2018 12:32 PM
Surrender Pro Tools HD upgrade and support Plan 2015	wilkinswp	Pro Tools 2018	2	03-31-2018 07:29 PM
Additional bonus plug-ins! Upgrade plan but not support plan	Dinwiddy	AAX Plug-ins	1	08-18-2016 01:02 PM
Plugins Support Plan vs Upgrade only plan	LizziF	Licensing & Accounts	1	07-21-2016 01:19 PM
Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan	FritsFlits	Licensing & Accounts	1	02-25-2016 02:55 PM

All times are GMT -7. The time now is 04:37 AM.