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  #1  
Old 11-20-2011, 06:25 AM
19 frets 19 frets is offline
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Join Date: Nov 2010
Location: Richmond, Virginia
Posts: 172
Default Still Can't Get My Upgrade to PT 10

Things must be pretty bad over at Avid. I ordered an upgrade to PT 10 from Guitar Center on Nov. 2nd and I still haven't gotten it. I inquired as to the status on Saturday, Nov. 19th and this is the reply:
Message from xxxxxxxx xxxxxxxx at Guitar Center:
Thank you for your recent inquiry.

We apologize for the inconvenience, unfortunately, we too are waiting to receive these from Avid before we can send them out.

The following items are currently on back order:
Avid Pro Tools 10 upgrade from Pro Tools 9 (activation card)

When they are received into our warehouse from the manufacturer they will be shipped.

Due date: 12/06/11
So right now, I am looking at over 1 month, just to get an activation code so I can download the new version. Here I have money to spend and can't even get the product.

Don't know how you can run a business that way. Anyone else waiting on back orders from Avid?
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  #2  
Old 11-20-2011, 03:04 PM
Panacci Panacci is offline
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Join Date: Mar 2008
Location: Toronto
Posts: 231
Default Re: Still Can't Get My Upgrade to PT 10

I am waiting also, back order. What a joke !!! This should have been anticipated for such a big company!!!
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  #3  
Old 11-21-2011, 10:38 AM
tele27 tele27 is offline
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Join Date: Mar 2010
Posts: 61
Default Re: Still Can't Get My Upgrade to PT 10

Yup been waiting too..hate at say this but I do not think Avid will be around as we know it today, I say in about a years time it will be merged in with another company.
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  #4  
Old 11-21-2011, 10:54 AM
Dave Lang Dave Lang is offline
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Join Date: Apr 2002
Location: Victoria, BC, Canada
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Default Re: Still Can't Get My Upgrade to PT 10

"We're too busy to take your filthy money. We have meetings and stuff to go to. Quit being so entitled."
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  #5  
Old 11-21-2011, 11:40 AM
hammock hammock is offline
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Join Date: Nov 2011
Location: St. Paul, MN
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Default

Waiting here too. Logged a support case and got a response within a couple days saying they didn't get my registration for PT9 so I resent Friday but haven't heard back yet or been sent the download link for PT10.


Sent from my iPhone using Tapatalk
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  #6  
Old 11-21-2011, 11:51 AM
recordingrevolution recordingrevolution is offline
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Join Date: Aug 2011
Location: United States
Posts: 24
Default Re: Still Can't Get My Upgrade to PT 10

Sorry to hear that guys. I just ordered the upgrade from the Avid store and got it instantly. If you can cancel the order and just get the download from Avid, that might speed things along.

Either way, when you DO get PT10 you'll be pleased. Upgrading was smooth and painless and everything works when you fire it up.

Cheers...
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TheRecordingRevolution.com
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  #7  
Old 11-21-2011, 12:47 PM
19 frets 19 frets is offline
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Join Date: Nov 2010
Location: Richmond, Virginia
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Default Re: Still Can't Get My Upgrade to PT 10

Hey Graham, thanks for the suggestion. I had thought of that, but unfortunately, my order is locked in as I am trying to use up a credit there.

Nice site by the way. Some good Pro Tools tips and videos. Thanks for sharing!!
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  #8  
Old 11-21-2011, 05:41 PM
recordingrevolution recordingrevolution is offline
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Join Date: Aug 2011
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Default Re: Still Can't Get My Upgrade to PT 10

Sorry you're stuck. I'm sure you'll get that upgrade soon!
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TheRecordingRevolution.com
"Make better music in your home studio with weekly tips, tutorials, and videos."
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  #9  
Old 11-23-2011, 05:36 PM
hammock hammock is offline
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Join Date: Nov 2011
Location: St. Paul, MN
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Default Re: Still Can't Get My Upgrade to PT 10

I am getting a little turned off by Avid's support. I received a response today 5 days later after my last response I sent them with my PT9 serial number. The response said they haven't heard from me in 5 days and they hope that meant everything is fine. I sent them the serial number once again and I suppose I won't get a response again for another 5 days...FRUSTRATING!
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  #10  
Old 11-25-2011, 06:54 AM
daeron80 daeron80 is offline
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Join Date: Apr 2005
Location: Orlando, Florida, USA
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Default Re: Still Can't Get My Upgrade to PT 10

I guess the 200 people they fired were the ones who actually got work done. That's the way it usually happens. Between this thread and this other one, I'm getting truly scared. This is exactly the kind of stuff that happens when a company is going out of business. Just when things seemed to be going well, product-wise. Bad management. Surely, someone will pick up the pieces and keep this great product moving forward.
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