Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 10

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 11-26-2011, 11:09 PM
19 frets 19 frets is offline
Member
 
Join Date: Nov 2010
Location: Richmond, Virginia
Posts: 172
Default Re: Still Can't Get My Upgrade to PT 10

I finally got my activation card from Guitar Center today. The order was filled on Wednesday and arrived in the mail today. Now I can download the the PT 10 upgrade and activate it.
Reply With Quote
  #12  
Old 11-26-2011, 11:44 PM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is online now
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,877
Question Re: Still Can't Get My Upgrade to PT 10

Quote:
Originally Posted by hammock View Post
I am getting a little turned off by Avid's support. I received a response today 5 days later after my last response I sent them with my PT9 serial number. The response said they haven't heard from me in 5 days and they hope that meant everything is fine. I sent them the serial number once again and I suppose I won't get a response again for another 5 days...FRUSTRATING!
CS was closed for the holiday, and it didn't look like they got a response to their case notice they sent you on 11/18 which is what prompted the system to notify you again on 11/23.

Are the Registration ID and Serial Number from your Pro Tools 9 Registration Card not working here?
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
  #13  
Old 11-27-2011, 04:49 PM
hammock hammock is offline
Member
 
Join Date: Nov 2011
Location: St. Paul, MN
Posts: 31
Default

Quote:
Originally Posted by DigiTechSupt View Post
CS was closed for the holiday, and it didn't look like they got a response to their case notice they sent you on 11/18 which is what prompted the system to notify you again on 11/23.

Are the Registration ID and Serial Number from your Pro Tools 9 Registration Card not working here?
I just tried Registering again with the link you posted and I get an error saying my number is already registered.
Reply With Quote
  #14  
Old 12-04-2011, 11:10 AM
hammock hammock is offline
Member
 
Join Date: Nov 2011
Location: St. Paul, MN
Posts: 31
Default

This is absolutely ridiculous customer support Avid. I am really regretting purchasing your product. I have been playing email tag with your piss poor customer support system for weeks. I get a reply from you every 3 to 5 days. I have had to resend the same reply a second time on two occasions now because you send me an email saying you haven't heard from me in 5 days which is total BS. My registration cards are hosed because you have the ID numbers switched around on the MBox and PT9 cards. This better get straightened out quick or I'm taking everything back to the store and getting Logic! Hands down the worst customer support I have ever received from a company!


Sent from my iPhone using Tapatalk
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I bought mpowered 7.4 with free upgrade to ver 8. HOW DO I UPGRADE cmangeot Pro Tools M-Powered (Win) 4 02-21-2020 04:18 PM
Pro Tools 10 Student Version- To upgrade, or not to upgrade? KFPCalvin Windows 4 04-12-2012 08:37 AM
Upgrade to Pro Tools 8 (with upgrade dvd) asking for Auth code? (HELP) Mista808 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 02-12-2010 01:40 PM
Upgrade question - can I use mbox2 micro upgrade on 002 system? spreston 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 2 05-22-2009 11:22 AM
Upgrade link 'Sorry, no product found.' How can I upgrade?? dim 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 03-15-2008 12:44 AM


All times are GMT -7. The time now is 10:26 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com