Focusrite Clarett 8 pre issues

[djendeavour77]

I am having problems with PT recognizing my focusrite clarett 8pre interface. I have PT vs 10.3.10. I have recently rebuilt my entire system. I have a new Dell with a Xeon E3-1535 processor 2.9GHz with 32 gigs of RAM running windows 10 64 bit. PT is only recognizing my audio card in the laptop and will not recognize the focusrite. I tried starting PT holding down the N key and that didn't work. My laptop has Thunderboldt 3 and I bought the dongle to convert down to thunderboldt 2 that is on my focusrite. Any help would be great as my computer genius son is back off to college.

[guitardom]

Originally Posted by djendeavour77

I am having problems with PT recognizing my focusrite clarett 8pre interface. I have PT vs 10.3.10. I have recently rebuilt my entire system. I have a new Dell with a Xeon E3-1535 processor 2.9GHz with 32 gigs of RAM running windows 10 64 bit. PT is only recognizing my audio card in the laptop and will not recognize the focusrite. I tried starting PT holding down the N key and that didn't work. My laptop has Thunderboldt 3 and I bought the dongle to convert down to thunderboldt 2 that is on my focusrite. Any help would be great as my computer genius son is back off to college.

Did you install the Focusrite driver??

[djendeavour77]

Yes. I get this error message: The selected ASIO audio device could not be initialized. Please choose another audio device. It shows the focusrite as either a thunderboldt or USB interface I have tried both options and it still gives me the error message above.

[Southsidemusic]

Hey Buddy

Look at this thread here as JC had the similar issues you have and the beta driver seem to have solved his problem with connection aswell as the TB3-TB2 you mention.

Link to thread here:
http://duc.avid.com/showthread.php?t=395935

Link beta driver:
http://beta.focusrite.com/

Let us know how you get on. Best Wishes / Christopher

[djendeavour77]

I tried that as well and I'm still getting that ASIO error message. However, if I select the eleven rack and arm a mic on that channel I get a signal going through the focusrite clarett but i can only here it on my laptop speakers. PT apparently wants to only recognize my sound card in my laptop. Is there anyway to override this to see if it will then recognize my focusrite?

[guitardom]

You have to go into the Control Panel and be sure the interface for Pro Tools you need is NOT selected as the default playback device. Then in Pro Tools under setup > Playback Engine, select the Focusrite.