$199 PT12 Upgrade does not work, can someone help?

[Byron Nemeth]

I just purchased the $199 Pro Tools 12 upgrade from Sweetwater and their is an issue with the Avid website saying that I don’t have an eligible license.

I do have Pro Tools 9 in place in my iLok account (see screen shots)
Both 9 AND 9HD are in there.

Does anyone know what's going on or can someone from AVID help please?

Cheers.



Byron Nemeth
www.byronnemeth.com

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> Screen_Shot_1.png
This shows my old Pro Tools 9 and HD 9 licenses in place.
FYI — I only want to upgrade to regular Pro Tools 12 NOT Pro Tools 12 HD.

> Screen_Shot_2.png
Running “El Capitan” on my Mac which is valid for Pro tools 12

> Screen_Shot_3.png
Error message from the Avid website when I authorized from this email below from Sweetwater

> Yes I’m using 2nd Generation iLok Dongle USB Smart Key.

[TOM@METRO]

From looking at your ilok authorization, it appears that you only have an HD bundle. It includes a regular PT license, but that is just as a part of the bundle and cannot be separated. You need an HD upgrade. Contact Sweetwater and explain you situation.

[toolz]

You need the $599 upgrade.