Official and best way to report bugs to Avid?

[jeffro]

Originally Posted by nigelpry

...the concept that a bug fix might be prioritised according to how many people vote for it is just laughable, given the much lower 'turnout' at Ideascale as compared to here...

# of votes can be one data point, but as stated in the instructions "while it is helpful to vote on bugs, the severity of the bug carries more weight when Avid is prioritizing bug fixes."

Originally Posted by nigelpry

We already have a forum as a place where people come seeking solutions to problems. It's called the DUC.

This is a great place to discuss issues, but using it to track/list issues is challenging since it's more a collection of running discussions.

Originally Posted by NipL

The part that Avid do not promote ideascale is a bit odd.

There are links for Bug Reports and Feature Requests in the Additional Resources section (scroll down to the Additional Resources when looking at duc.avid.com, or click Additional Resources up in the header). We'll continue to work on making it more visible.

[nigelpry]

Originally Posted by jeffro

# of votes can be one data point, but as stated in the instructions "while it is helpful to vote on bugs, the severity of the bug carries more weight when Avid is prioritizing bug fixes."

Happy to accept what you say Jeffro, of course, but the level of communications with users re bugs is pretty weak. If you and your colleagues were able to spend a few moments each week/month providing a one paragraph update on what's happening with each confirmed bug, it would raise confidence levels that thre is a systematic program of bug gixing going on.

Originally Posted by jeffro

This is a great place to discuss issues, but using it to track/list issues is challenging since it's more a collection of running discussions.

I agree that it's challenging, and I don't have an easy answer, except as above. A weekly/monthly update would be both helpful and reassuring to those of us patiently awaiting those fixes.

Originally Posted by jeffro

There are links for Bug Reports and Feature Requests in the Additional Resources section (scroll down to the Additional Resources when looking at duc.avid.com, or click Additional Resources up in the header). We'll continue to work on making it more visible.

Visibility is what I'm really asking for. Along with obvious connectivity between the DUC and Ideascale, so that people coming here for solutions to problems have the best chance of actually receiving some useful information.

Perhaps there is some way of prominently (re)directing people to search Ideascale to check for existing bug reports?

[NipL]

Just found that Avid is posting found bugs and progress indications on Ideascale.

Ideascale

Kudos to Avid for that - really cool.