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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
09-04-2019, 12:47 PM
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Paid in full, support plan still not updated in My Account.
Aug 31st I paid for my Pro Tools Update & Support Plan Renewal
$199.00 (expensive). Avid system says there is a problem try again later. Meanwhile money is taken from my PayPal, I receive a receipt from PayPal, payment done. No confirmation from Avid, that the payment is done. My Account still shows that my plan expires in 9 days. iLok the same, no update. Open a case the same day, Aug 31st, again no confirmation email that we received your request, we'll look into it, have a nice freaking day. Nothing. I am losing my patience. Do something.
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Pro Tools 2024.3 macOS 14.4 iMac (24-inch, M1, 2021) (16GB RAM, 1TB SSD internal) Samsung T7 x a few Samsung 980 Pro x 2 (in Acasis TB/USB 4 enclosures) Apogee Ensemble Thunderbolt (my hero) 
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#2
09-04-2019, 10:28 PM
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Re: Paid in full, support plan still not updated in My Account.
Anybody?
__________________
Pro Tools 2024.3 macOS 14.4 iMac (24-inch, M1, 2021) (16GB RAM, 1TB SSD internal) Samsung T7 x a few Samsung 980 Pro x 2 (in Acasis TB/USB 4 enclosures) Apogee Ensemble Thunderbolt (my hero)
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#3
09-04-2019, 10:33 PM
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Re: Paid in full, support plan still not updated in My Account.
Replied to your support case earlier this evening. Can you please check your email to see if you have a case notice to respond to?
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• linkedin •
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#4
09-05-2019, 12:13 AM
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Re: Paid in full, support plan still not updated in My Account.
Yup received your email and responded. Thanks
__________________
Pro Tools 2024.3 macOS 14.4 iMac (24-inch, M1, 2021) (16GB RAM, 1TB SSD internal) Samsung T7 x a few Samsung 980 Pro x 2 (in Acasis TB/USB 4 enclosures) Apogee Ensemble Thunderbolt (my hero)
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