Avid Pro Audio Community
How to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support
|
|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
#1
04-24-2017, 05:49 AM
|
|||
|
|||
Purchase problem
I just ordered an annual Pro Tools subscription with monthly payments. I filled the credit card details and confirmed them at my bank. Then the screen got stuck in a window that said "Processing" for a very long time and nothing happened. I can see, that the amount has left my MasterCard-account, but I have no product in my Avid-account, nor did I get any confirmation e-mail. I also couldn't get any "order number" that is required when trying to get support from Avid.
What to do? 
|
|
#2
04-25-2017, 10:55 PM
|
||||
|
||||
|
Re: Purchase problem
Quote:
Looks like you have a case in progress now so please continue to work through that case to solve this. Thanks!
__________________
• linkedin •
|
 |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Problem with my first purchase | luciano f. | Avid Scorch (iOS) Forum | 5 | 08-25-2013 02:32 AM |
| Free Plugin with purchase of Pro Tools M-powered rebate problem | LP_yang | Pro Tools M-Powered (Mac) | 2 | 12-19-2008 09:30 AM |
| DR008 purchase problem | Antonio Tarantino | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 8 | 05-05-2003 05:20 AM |
| If you had $150 what would your next purchase be? | H-man | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 22 | 11-16-2001 12:27 AM |
Linear Mode
