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Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
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#1
04-19-2017, 08:37 AM
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license problem
I got some problem with my Pro Tools subscription.
Pro Tools doesn't want to read the licence,, so every time I open Pro Tools I get Subscription Expiration warning message and I am kinda afraid I wont' be able to use it tomorrow. In licence manager I have something called "Pro tools plan" and also "Subscription plan". It's kinda confusing & I can't afford being stuck tomorrow Case number is 03191576 
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#2
04-19-2017, 10:09 AM
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Re: licence problem
Hi
The fastest way is to start a support case which you have done so i will escalate this. Have you sync'd your ilok with the ilok license manager and made sure you have the license on your ilok before we start troubleshooting?
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME
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#3
04-19-2017, 10:39 AM
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Re: licence problem
Thanks for the reply.
Yep, I already tried that but nothing seems to happen. The only licence which seems to be active expires after couple of hours.
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#4
04-19-2017, 04:13 PM
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Re: license problem
Quote:
__________________
PT10.3.10HD(Tyan s2932 [8core Shanghai 2.7GHZ] 32GB,Win7 SP1); PT10HD(Tyan s2892 w/10GB, Win7 SP1);PT8HD(Dell 690 quad Xeon 3.0, 8GB, Win7,192 I/O, 96 I/O);MacBook Pro: 11R, Apogee Element 46, Focusrite 8PreX PT HD 11.3.2; Mac Pro 3.47 Hex 32GB, OSX 10.12.6/L10.4.2;L9.1.8, 2.64TB; G5 D2.3 4GB, 10.4.11/L8; 12c MP 2.66/32GB PT12.4; Structure, GigaGS3, Kontakt 5, Garratin, Sibelius 8.7+, Finale26,EMU,Vegas Pro 16-10/; RME HDSP9652,MOTU 2408 MKIII/1224/308, FX,Kurz,L5s,Strat,ASAT,JB,Zon
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#5
04-19-2017, 04:37 PM
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Re: license problem
Yes.. However, I just received an email. Apparently some subscription renewal problem. I can't believe this is happening to me now.
Last edited by jeffro; 04-22-2017 at 12:46 PM. Reason: New licenses deposited 4/19.
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