Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Click for info about Avid @ NAB 2017

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #191  
Old 03-09-2017, 09:14 AM
jaffacake jaffacake is offline
Member
 
Join Date: Mar 2017
Location: Utah
Posts: 2
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

Looks like there is a billing issue with your Subscription. Your case is still in progress so I deposited temp licenses to get you up and running.

Interesting... I received a notification of billing issues last week and updated my info accordingly. Once I did, my subscription status showed as "active" until this morning when I got another email saying there was a problem with billing. I re-entered my info once again and, just like before, my subscription currently says it is active.

I will check on it when I get back home today, and hopefully get it up and running with the temp license you supplied. Thanks for your help. I hope it's just a billing thing, much easier to deal with issues on my end
Reply With Quote
  #192  
Old 03-13-2017, 10:32 AM
Heavyimpact79 Heavyimpact79 is offline
Member
 
Join Date: Nov 2016
Location: myrtle beach
Posts: 8
Default Re: Pro Tools license expired on an Active Subscription

Same problem case number 03166315
Reply With Quote
  #193  
Old 03-13-2017, 01:04 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Posts: 6,471
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by Heavyimpact79 View Post
Same problem case number 03166315
Different problem... your Pro Tools Subscription license is on the iLok you reported stolen. Replied to your support case so please check your email and reply to that. Thanks!
Reply With Quote
  #194  
Old 03-13-2017, 03:11 PM
fosterk8@icloud.com fosterk8@icloud.com is offline
Member
 
Join Date: Feb 2017
Location: Springfield, Virginia
Posts: 4
Default Re: Pro Tools license expired on an Active Subscription

Jeff,

I understand that, but my problem is past 4 weeks old now. I purchased a renewal license from a third party vendor (Sweetwater) as directed by Avid several weeks ago and is still waiting for resolution to this problem. I was last informed that Avid was still awaiting a replacement code. Very frustrated customer at this point.
__________________
Kevin
Reply With Quote
  #195  
Old 03-13-2017, 05:16 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Posts: 6,471
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by fosterk8@icloud.com View Post
Jeff,

I understand that, but my problem is past 4 weeks old now. I purchased a renewal license from a third party vendor (Sweetwater) as directed by Avid several weeks ago and is still waiting for resolution to this problem. I was last informed that Avid was still awaiting a replacement code. Very frustrated customer at this point.
Understand your frustration, but this will get resolved.

It's important to note here that you own a perpetual license. Your license won't expire, so this issue will not impact your use of Pro Tools.

We'll get your Upgrade Plan renewal in place before the end of your term so that you'll continue to receive new software releases.
Reply With Quote
  #196  
Old 03-16-2017, 01:41 PM
c-arts c-arts is offline
Member
 
Join Date: Jun 2008
Location: Vienna/Austria - Europe
Posts: 42
Default Re: Pro Tools license expired on an Active Subscription

Problem here with upgrade to 12.7.1 too -
PT HD wont start.

Updatet Ilok, updated License, in Application Manager everything seems fine.

Case number 03169131

Please help!
Reply With Quote
  #197  
Old 03-19-2017, 08:49 AM
mvp827 mvp827 is offline
Member
 
Join Date: Mar 2017
Location: Vegas
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

Sorry.. newbie here but having the same issue
ILOK shows my PT monthly subscription is expired...but AVID site shows clearly it is active through April and on auto renewal...

How has this not been solved on a global level yet.
PLEASE HELP ME GET BACK TO WORK!

Case number submitted 03170224
Reply With Quote
  #198  
Old 03-19-2017, 05:53 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Posts: 6,471
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by c-arts View Post
Problem here with upgrade to 12.7.1 too -
PT HD wont start...
I see that Bret fixed this via your support case on 3/16.
Reply With Quote
  #199  
Old 03-19-2017, 05:58 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Posts: 6,471
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by mvp827 View Post
Sorry.. newbie here but having the same issue
ILOK shows my PT monthly subscription is expired...but AVID site shows clearly it is active through April and on auto renewal...
Welcome to the community.

I see that a temp license was deposited to get you up and running and a rep will follow up on your case.
Reply With Quote
  #200  
Old 04-16-2017, 04:03 PM
thunderthief61 thunderthief61 is offline
Member
 
Join Date: Nov 2016
Location: United States
Posts: 2
Default Re: Pro Tools license expired on an Active Subscription

I have PT 11. I have had the same licensing issues for the past few months since January, 2017.

I had online support however it seemed endless... I could not use my PT for weeks... VERY frustrating. To follow, are some things that might get you (US) closer to actually recording some music.

Make sure that you have activated your Master Avid Account. That assures that your computer is talking with Avid online and is an open gateway to install license updates, etc,

Also, make sure that you have checked your iLok account (iLok.com) for any updated licenses. Click open every link you can in your iLok account and make sure that you have 'Auto Renewal' activated for Avid to automatically charge your credit card monthly; or whatever terms you have agreed to. Otherwise, you have to physically authorize licensing monthly to use your PT software.

Hopefully, this info will be helpful to someone out here while you are awaiting clarity form Avid customer support...

Tthief
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Subscription license not authorizing Pro Tools 12 Ed8423 Licensing & Accounts 9 11-05-2016 01:20 PM
"Subscription License Has Expired" seanmascot Licensing & Accounts 3 10-31-2016 07:55 PM
License Pro tools 12.5 subscription GillyTheKid Pro Tools Software (Win) 1 08-28-2016 04:47 AM
Subscription License expired Led Licensing & Accounts 4 04-20-2016 07:56 AM
Subscription license expired js_nyc Licensing & Accounts 1 09-09-2015 04:11 PM


All times are GMT -7. The time now is 09:56 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com