Pro Tools gets stuck in Scrub/Shuttle

[WinstonDeath]

This issue has been present for a few years it seems, mainly when connected to a EuCon or Icon control surface. The FFWD and RWD buttons get stuck lit up, and the transport status at the bottom left of the edit window displays either scrub or shuttle despite pro tools not actually being in that mode. The scrubber tool is not selected. Only a reboot seems to break this loop.

Anyone else?

[JFreak]

Maybe if you told a little about system specs first

[WinstonDeath]

Sorry, thought you’d see my bio info in the post. Also it doesn’t really matter since it’s happened on every version of PT and with every surface I’ve used in the last 6 years, but today I’m on:

Pro Tools Ultimate 2019.12 macOS 10.14.6, EuCon Workstation 2019.12, S6 M40

[JFreak]

Just checking that you have compatible software. Now someone with EUCON may jump in knowing it is not a compatibility issue

[WinstonDeath]

Yeah every system I use is extensively researched for compatibility, both my home system and at the studio. I wouldn’t want to waste anyone’s time with incorrectly set up rigs on here.

[its2loud]

This sounds like shuttle lock mode. What happens when you press the space bar and how does it get into that mode in the first place?

[JNJ]

+1

This issue has been persistent for a few years now across multiple versions. Happens with Eucon and Icon surfaces. Surface transport button stops working. Only have seen it on rigs connected via Satellite. Seems to happen on the rig not transmitting play selection oddly enough.

Only fix I found is a Pro Tools restart. Anybody with another fix??? Avid??

[indeloon85]

Flying this back up the flag pole. Happened here on an S6. Pro tools reacts as normal (with the exception of the Forward/Rewind buttons lit up) but the control surface is stuck in shuttle lock mode

[crbj]

On the S6 - Hold Shift and click Shuttle. This has broken the connection for us.

[zeegee]

Bumping this thread though it may be in the wrong forum. -I'm on a dual s6 satellite system, 2021.10-

Today one of the s6's keeps getting stuck in jog/shuttle. Lets you switch between the two on the s6, but does not let you get out of shuttle or jog.

Only (temporary)solution that seems to work for us is relaunching the PT session. Relaunching WSControl or the satellite network did not seem to do anything.

But the issue has appeared 3 times today and we are unsure of what it is triggering it. Has not happened in the last 3 weeks using the same setup.