Playback Engine issues.

[Michael_Knight]

I recentely crossgraded to Pro Tools 10 and I get an error message that says"The current playback engine does not support a sample rate of 44.1 KHz'" Pro Tools then closes and does not allow me to adjust any settings. I tried opening PT with my midi devices off and the same thing occured. I then tried it with my digi 003 off, it said to turn it on and it worked. This is the workaround I have to use for now but I wanted to ask how do I fix it. When I go to hardware the clock source is internal but the sample rate is at 48khz, and I can't change it. Below is my sandra report.

SiSoftware Sandra

Computer
Model : Dell Studio XPS 8100
Workgroup : WORKGROUP
Host Name : Studio
User : Mike

Processor
Model : Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : Dell 0G3HR7
BIOS : Dell A05 07/08/2010
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR3

Chipset
Model : Dell Core (Clarksfield/Lynnfield) DMI
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)

Chipset
Model : Intel Core Desktop (Lynnfield) UnCore
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)
Total Memory : 8GB DIMM DDR3
Channels : 2
Memory Bus Speed : 1.33GHz

Memory Module(s)
Memory Module : Nanya NT2GC64B8HC0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya NT2GC64B8HC0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya NT2GC64B8HC0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya NT2GC64B8HC0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce GTS 240 (112 SM4.0 1.62GHz, 1GB DDR3 2.2GHz 256-bit, PCIe 2.00 x16)

Graphics Processor
Compute Shader Processor : NVIDIA GeForce GTS 240 (112SP 1.62GHz, 1GB DDR3 2.2GHz 256-bit)

Storage Devices
WDC WD1001FAES-75W7A0 (1TB, SATA300, 3.5", 7200rpm) : 932GB (C:)
Seagate ST32000644NS (2TB, SATA300, 3.5", 7200rpm) : 2TB (D:)
Generic-SD/MMC (USB) : N/A (I:)
Generic-Compact Flash 128.5MB (USB) : 123MB (F:)
Generic-SM/xD-Picture (USB) : N/A (G:)
Generic-MS/MS-Pro (USB) : N/A (H:)
HL-DT-ST BD-RE BH30N (SATA150, BD-RW, DVD+-RW, CD-RW, 4MB Cache) : N/A (E:)

Logical Storage Devices
RECOVERY : 11GB (NTFS)
ProTools (D:) : 2TB (NTFS) @ Seagate ST32000644NS (2TB, SATA300, 3.5", 7200rpm)
Removable Drive (F:) : 122MB (FAT) @ Generic-Compact Flash 128.5MB (USB)
OS (C:) : 921GB (NTFS) @ WDC WD1001FAES-75W7A0 (1TB, SATA300, 3.5", 7200rpm)
Removable Drive (I:) : N/A @ Generic-SD/MMC (USB)
Removable Drive (G:) : N/A @ Generic-SM/xD-Picture (USB)
Removable Drive (H:) : N/A @ Generic-MS/MS-Pro (USB)
Optical Drive (E:) : N/A @ HL-DT-ST BD-RE BH30N (SATA150, BD-RW, DVD+-RW, CD-RW, 4MB Cache)

Peripherals
LPC Hub Controller 1 : Dell H57 LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Dell P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
FireWire/1394 Controller 2 : Dell VT6315 Series Firewire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MX870 series Printer XPS (Colour)
Printer : Canon MX870 series Printer (Colour)
Printer : Canon MX870 series FAX (200x200)

Peripherals
Media Player : Generic- Compact Flash (122.35MB)

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 1Gbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[Darryl Ramm]

What exact version of Pro Tools 10? Are you sure you ave the playback engine you think selected and not an internal audio device? What exact driver version for the interface did you install? if you hold down the 'N' key while starting up Pro Tools what interfaces does it let you select as a playback engine?

[Michael_Knight]

I'm running PT10 ver 10.3.2 setup-->hardware--> clock source says internal the sample rate is greyed out at 48khz. when I hold down the N key it does not let me select an interface as a playback engine. How do I verify that I have the playback engine I think selected and not an internal audio device? I'm also using the 9.0.2.65 003 driver which seems to be the latest one. I appreciate the help. I just uninstalled the 003 driver and reinstalled. I'll let you know how it works after a reboot.

[Darryl Ramm]

Originally Posted by Michael_Knight

I'm running PT10 ver 10.3.2 setup-->hardware--> clock source says internal the sample rate is greyed out at 48khz. when I hold down the N key it does not let me select an interface as a playback engine. How do I verify that I have the playback engine I think selected and not an internal audio device? I'm also using the 9.0.2.65 003 driver which seems to be the latest one. I appreciate the help. I just uninstalled the 003 driver and reinstalled. I'll let you know how it works after a reboot.

What exactly is showing as the playback engine in the setup>Playback Engine dialog (even if you can't select another).

And you installed the latest 003 drivers? Following the install instructions when you installed Pro Tools 10?

Darryl

[sunburst79]

Sounds like you need to install the correct driver to get the 003 recognised.