Authorization Wire Exception error in Pro Tools 12

[TVPostSound]

This morning, Im in the middle of stem recording, and get unending wire exception errors. I couldn't continue working.

I don't even have 12.6, but after after 20 minutes of head scratching, I figured out it was iLok intruding.

I had to go into iLok manager and surrender my PTHD licenses, and import the NEW 12 perpetual licenses, along with the Digilink IO license, before I could continue working.

That was weird

[Ed Douglas]

The future ghost of 12.6??

Glad that you don't seem to have been down for too long.

Cheers!

E>

[clutch]

Huh. Is that what the issue was. Ended up being a showstopper in the middle of a session with a client for me.
Pretty upsetting for both me and the client.

[Pete Gates]

Why do I think this is all going to be as much "fun" as some of the previous iLok fiascos.

I've just looked at my iLok out of interest and I do have one asset waiting for this coming upgrade. Trouble is I have TWO licensed copies (on active support right now) of PT 12HD.

Pete

[TAMBOR]

Originally Posted by TVPostSound

This morning, Im in the middle of stem recording, and get unending wire exception errors. I couldn't continue working.

I don't even have 12.6, but after after 20 minutes of head scratching, I figured out it was iLok intruding.

I had to go into iLok manager and surrender my PTHD licenses, and import the NEW 12 perpetual licenses, along with the Digilink IO license, before I could continue working.

That was weird

What I don't get is if you were running 12.x prior to 12.6, and your iLok had the pre-9-27-16 PT12HD license, how could that license have been invalidated? Were you logged into iLok Manager and partially synced?

[jeffro]

Originally Posted by TVPostSound

...in the middle of stem recording, and get unending wire exception errors. I couldn't continue working...
I had to go into iLok manager and surrender my PTHD licenses, and import the NEW 12 perpetual licenses, along with the Digilink IO license, before I could continue working...

Sorry about this. We posted a Tech Alert about licenses today and as far as I've seen there's no impact (I got them in my account as well while I was running 12.5.2). I started a support case for you to capture this in the event we need to investigate further.

[jeffro]

Originally Posted by clutch

Huh. Is that what the issue was. Ended up being a showstopper in the middle of a session with a client for me.
Pretty upsetting for both me and the client.

I don't see the new licenses deposited in your account (yet) so perhaps you had experienced a different issue, or you have more than one account? Please sign into the related Avid account and go to Access The Support Center > Equipment > Create A Case to provide all of your details. Thanks!

[jeffro]

Originally Posted by Pete Gates

...I've just looked at my iLok out of interest and I do have one asset waiting for this coming upgrade. Trouble is I have TWO licensed copies (on active support right now) of PT 12HD.

Confirmed... I see one Pro Tools HD Perpetual Bundle in your iLok account and you have two active HD Upgrade & Support Plans. I don't believe this process has been completed yet though, so you must still be in the queue for that second bundle.

[Barry Johns]

Great to see you all over this Jeffro!

[TVPostSound]

Jeffro,

I manage 2 Avid accounts, one personal studio, the other for the production company.
This instance was the production company account.

My personal HD asset has not been deposited, just my PT vanilla.