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Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
I have been attempting for several days now to get my system back up and running. I installed the Eleven Rack editor and Protools 11.2.1. When I went to start up Protools it was unable to detect hardware. Did a couple of reboots, alternating having Eleven Rack on before starting computer and after - no luck. (It had been working perfectly on Protools 10 and earlier on Protools 11). Tried uninstalling and going back to Protools 10 - which now keeps crashing on startup with an unknown error. Tried uninstalling Eleven Rack editor - no luck. Updated to Protools 11.2.2 - no luck. Installed ASIO4ALL - now Protools 11.2.2 works, but I still can't select my Eleven Rack as Protools apparently doesn't know it exists. Eleven rack works fine to play iTunes through and detects my guitar fine - just Protools doesn't know it's there. When I went to contact Avid support I got the lovely surprise that it will cost me money to ask them a question - nice! System specs below - is anyone able to help me please?
SiSoftware Sandra ID Host Name : Sabbath Workgroup : WORKGROUP Computer Model : OEM System Product Name Serial Number : System Ser********** Chassis : Desktop Mainboard : ASUS P9X79 LE Serial Number : 1210036******** BIOS : AMI (OEM) 3009 10/05/2012 Total Memory : 16GB DIMM DDR3 Processors Processor : Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (4C 8T 3.8GHz, 3.8GHz IMC, 4x 256kB L2, 10MB L3) Socket/Slot : FC LGA2011 Chipset Memory Controller : ASUS Core DMI2 (Sandy Bridge-E) 100MHz Memory Controller : ASUS Core (Sandy Bridge-E) Integrated Memory Controller Registers 100MHz, 2x 8GB DIMM DDR3 1.33GHz 128-bit Memory Module(s) Memory Module : PSD38G13332 8GB DIMM DDR3 PC3-10700U DDR3-1332 Memory Module : PSD38G13332 8GB DIMM DDR3 PC3-10700U DDR3-1332 Video System Monitor/Panel : ACI VE248 (1920x1080, 24.0") Monitor/Panel : Dell Computer DELL 1707FP (1280x1024, 17.1") Video Adapter : NVIDIA GeForce GTX 670 (7CU 1344SP SM5.0 914MHz/1.2GHz, 512kB L2, 4GB 6GHz 256-bit, PCIe 2.00 x16) Video Adapter : NVIDIA GeForce GTX 670 (7CU 1344SP SM5.0 914MHz/1.2GHz, 512kB L2, 4GB 6GHz 256-bit, PCIe 2.00 x16) Graphics Processor OpenCL GP Processor : GeForce GTX 670 (1344SP 7C 914MHz/1.2GHz, 512kB L2, 4GB 6GHz 256-bit) Compute Shader Processor : NVIDIA GeForce GTX 670 (1344SP 7C 914MHz/1.2GHz, 512kB L2, 4GB 6GHz 256-bit) CUDA GP Processor : GeForce GTX 670 (1344SP 7C 914MHz/1.2GHz, 512kB L2, 4GB 6GHz 256-bit) Storage Devices INTEL SSDSC2CW120A3 (120GB, SATA600, 2.5", SSD) : 112GB (C:) Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (E:) Samsung SSD 840 PRO Series (256GB, SATA300/600, SSD) : 238GB (H:) Samsung SSD 840 PRO Series (256GB, SATA300/600, SSD) : 238GB (J:) TSSTcorp CDDVDW SH-224DB (SATA150, DVD+-RW, CD-RW) : N/A (D:) Logical Storage Devices Hard Disk (C:) : 111GB (NTFS) @ INTEL SSDSC2CW120A3 (120GB, SATA600, 2.5", SSD) 2 TB (E:) : 2TB (NTFS) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) Programs (H:) : 215GB (NTFS) @ Samsung SSD 840 PRO Series (256GB, SATA300/600, SSD) Working (J:) : 215GB (NTFS) @ Samsung SSD 840 PRO Series (256GB, SATA300/600, SSD) Recovery : 300MB (NTFS) Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-224DB (SATA150, DVD+-RW, CD-RW) Peripherals LPC Hub Controller 1 : ASUS Patsburg LPC Controller Audio Device : ASUS Patsburg High Definition Audio Controller Audio Device : ASUS GK104 HDMI Audio Controller Serial Port(s) : 2 Disk Controller : ASUS Patsburg 6 Port SATA AHCI Controller Disk Controller : ASUS Asmedia 106x SATA Controller USB Controller 1 : ASUS Patsburg USB2 Enhanced Host Controller #2 USB Controller 2 : ASUS Patsburg USB2 Enhanced Host Controller #1 USB Controller 3 : ASUS ASMedia XHCI Controller USB Controller 4 : ASUS ASMedia XHCI Controller SMBus/i2c Controller 1 : Intel ICH SMBus SMBus/i2c Controller 2 : Intel SNB/IVB/HSW-E XMB Ch 0 SMBus SMBus/i2c Controller 3 : Intel SNB/IVB/HSW-E XMB Ch 1 SMBus Printers and Faxes Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour) Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : Brother HL-2170W series (1200x1200, USB) Network Services Network Adapter : Realtek PCIe GBE Family Controller (Ethernet) Wireless Adapter : Qualcomm Atheros AR938x Wireless Network Adapter (802.11n (HT), AES-CCMP, 130Mbps) Operating System Windows System : Microsoft Windows 8.1 Professional 6.03.9600 Platform Compliance : x64 Windows Experience Index Current System : 7.9 |
#2
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
Welcome to the community!
What version of the Eleven Rack Driver do you have installed? Is the Eleven Rack an option for Playback Engine when launching Pro Tools with the N key down? Thanks, JC |
#3
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
Thanks for the reply - driver version 5.10.0.5123 and no, when I hold "N" at Protools startup the only playback engine listed is ASIO4ALL. I have downloaded the most recent 1.1.7 driver and I think I have installed it. When I run the driver install I get the Microsoft C++ installation windows, but nothing else comes up telling me it's successfully installed.
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#4
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
Hello? Hello? I responded to your post but have heard nothing further
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#5
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
Have you tried other USB ports? Have you disabled Power Management on all USB ports(called USB Root Hub in Device Manager)? Have you tried another USB cable?
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#6
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
Yes I've tried other USB ports, yes I've tried another USB cable. No, I haven't disabled power management on all USB ports because your post is the first time I have ever heard of doing that anywhere. I'll try that and see what happens. Please forgive the stupid question - what does that do and why would it affect Eleven rack/Protools when they used to work fine on the same computer?
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#7
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
Thanks for the reply - tried disabling Power management - no good, no change. this is starting to get really frustrating.
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#8
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
First go to Control Panel>Programs and Features and make certain you have the Eleven Rack Driver installed.
Attachment 3172 I would suggest you turn OFF the Eleven Rack. Then uninstall the Eleven Rack Driver (if it is installed). Then uninstall ASIO4ALL. Then trash preferences Restart the PC. Download and install the Eleven Rack driver. The Eleven Rack should be OFF this whole time. Once the driver is installed, turn OFF the PC. Turn ON the Eleven Rack, then turn ON the PC. Try to launch Pro Tools. What happens?
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
#9
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
Quote:
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#10
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Re: Protools 11.2.1 and 11.2.2 unable to detect Eleven Rack
If its not showing in Programs and Features and you do not have an item like this in control panel
Attachment 3173 The driver is not being installed. Have you tried Right Clicking the Driver installer and choose RUN AS ADMIN?
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
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