Bought a new system, registered the hardware and am missing the Digilink i/o license

[RecBerlin]

.. this made me open a support case, i have been contacted by an Avid employee how told me that my Euro team (im in Berlin) will take care of it.

Thats been last Friday, today is Tuesday and i havent heard anything.

I have replied to case asking to please get back to me but nobody does so.

Being lost i started another support case today asking for support in the "other" case, that new case got closed without even contacting me.

I have just bought a new PT Ultimate System, two HD i/o´s, a Thunderbolt Native interface, PT Ulitmate software but even though i could register the new HD i/o and Thunderbolt interface i didnt get a Digilink i/o license.

So i cant work but Avid is not getting back to me.

I feel like i spend that whole lot of money on the wrong product maybe ?

PLEASE AVID PEOPLE, GET BACK TO ME !

Support Case # 03938081