Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 12

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-29-2016, 02:15 PM
LightUnderTheDoor LightUnderTheDoor is offline
Member
 
Join Date: Jan 2015
Location: Canada
Posts: 9
Default Import Audio greyed-out search results.

I've recently upgraded to Pro Tools 12.5. I'm running a Mac Pro 5,1 (mid 2012) 2 x 2.66 with El Capitan 10.11.4 and an Mbox Pro (3rd gen).

I keep all my sound libraries in a folder on one particular internal drive. I have never before experienced any issues with the Import Audio window, but something baffling (and workflow-killing) has started happening lately. If I search for audio using the Spotlight-style search function in the Import Audio window, it will present relevant results, but they will nearly always be greyed out, to the extent that I can't even click on individual audio files to see their drive paths. If I search for the same files in Finder, identify their paths, and then directly locate those same files in the Import Audio window rather than search for them, I can find and import whatever I choose without issue.

I say that they are nearly always greyed out, as some files from within that same folder will be accessible as usual via search, and I'm not at all certain what distinguishes "okay" files from greyed ones. At least 95% of audio files will be greyed out, however. Furthermore, if I search for keywords that return search results for identical files that are both in the "official" sound library folder and in my current session, all files that are not on the library drive are accessible, yet the library files remain greyed out.

Drive permissions are all set to Record, and as I say, I've been using this exact same setup for years without issues. This just started happening.

Thanks in advance to anyone who might be able to help.
Reply With Quote
  #2  
Old 05-13-2016, 01:33 AM
whiteboi04 whiteboi04 is offline
Member
 
Join Date: May 2016
Location: la
Posts: 2
Default Re: Import Audio greyed-out search results.

registered just to bump this...i'm having the exact same problem and it is driving me nuts....does anyone have a solution?
Reply With Quote
  #3  
Old 05-13-2016, 02:12 AM
Stig Eliassen's Avatar
Stig Eliassen Stig Eliassen is offline
Moderator
 
Join Date: Jan 2005
Location: Norway @ Studio Varmt & Trangt
Posts: 7,455
Default Re: Import Audio greyed-out search results.

Aside from general PT and system maintenance (e.g. trash PT preferences and repair disk permissions with Disk Utility), I don't know how to fix this. I'll ask my fellow mods.

How many audio tracks are in the session now?
__________________
Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5
Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
Reply With Quote
  #4  
Old 05-16-2016, 03:16 PM
whiteboi04 whiteboi04 is offline
Member
 
Join Date: May 2016
Location: la
Posts: 2
Default Re: Import Audio greyed-out search results.

i've done all that and still having the problem regardless of how many tracks are in the session :/ is anyone else having this problem?
Reply With Quote
  #5  
Old 05-20-2016, 11:31 AM
soundhound55's Avatar
soundhound55 soundhound55 is offline
Member
 
Join Date: Sep 2003
Location: The Woodlands, TX
Posts: 25
Default Re: Import Audio greyed-out search results.

I'm also having the same issue with El Capitan and PT12.5. For me when I do a Sound Effect or whatever search during import on my external drive...results with file name (.wav .mp3) in the file name are importable/not greyed out. Results without (.wav .mp3) are greyed out. For me this has been happening since PT11 on El capitan.
Reply With Quote
  #6  
Old 05-29-2016, 09:59 AM
cbrock cbrock is offline
Member
 
Join Date: Jul 2004
Posts: 14
Default Re: Import Audio greyed-out search results.

Same issue here: MacBook Pro; 10.11.4; ProTools 12.4. No configuration (track count, etc.) of the sessions seems to make any difference. I am able to drag the files in manually so it seems to limited to the import window for me. I've also tried all the usual system purges to no avail.

Total workflow killer.
Reply With Quote
  #7  
Old 06-21-2016, 09:32 PM
SmithLeeProductions SmithLeeProductions is offline
Member
 
Join Date: Sep 2007
Posts: 47
Default Re: Import Audio greyed-out search results.

Yep. Pro Tools 12.5 on 10.11.1

3.2Ghz i5 27" iMac

Same problem. Trying to access on my samples on externatl USB 3 drive.
Reply With Quote
  #8  
Old 09-26-2016, 07:46 AM
audiofp audiofp is offline
Member
 
Join Date: Oct 2001
Location: Tucson, Arizona
Posts: 122
Default Re: Import Audio greyed-out search results.

Pretty straightforward. Import audio files are all available unless they're in a search result and then they're not. The first post here was almost five months ago. Does anyone at Avid read these these things? Not like it's a small problem. It absolutely disrupts production workflow.

Hey Avid. Anybody there?
Reply With Quote
  #9  
Old 09-26-2016, 08:12 AM
midnightrambler midnightrambler is offline
Member
 
Join Date: Oct 2008
Location: London, UK
Posts: 2,280
Default Re: Import Audio greyed-out search results.

Yeah same thing happens here. Totally confused the bejesus out of me the first time it happened.
Reply With Quote
  #10  
Old 09-26-2016, 08:57 AM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 13,440
Default Re: Import Audio greyed-out search results.

What filesystem is the external drive?

My other wild guess is this (stupidly) relies on OS X Spotlight. So I would try deleting and rebuilding the Spotlight indices on the relevant drive.

To get Avid's attention you are supposed to contact Avid support... But post back here how that goes for you.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Import audio from CD greyed out? mhender General Discussion 0 08-23-2013 04:42 PM
Import Audio search window results will not import BA Studios 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 02-25-2008 10:00 AM
Search feature in import audio window Studio Studio Pro Tools TDM Systems (Mac) 9 06-19-2007 04:51 AM
Noisy audio import results bubbiesdod Pro Tools M-Powered (Win) 0 09-29-2006 11:47 AM
import audio is greyed out on the file menu sselrahc 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 4 06-23-2003 05:47 PM


All times are GMT -7. The time now is 10:54 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com