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Old 05-04-2019, 04:07 PM
jahlonpelly jahlonpelly is offline
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Default Purchased but got an error

I just bought Pro Tools 12 using my paypal account, the account was charged and i got the receipt/invoice email from paypal. But instead of loading the download page for protools, i got an error screen that just told me to try entering my card details again. i’ve tried filing 2 cases and even facebook messaged Avid but nothing was done. wondering if anyone else had this issue?
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Old 05-04-2019, 04:10 PM
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TOM@METRO TOM@METRO is offline
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Default Re: Purchased but got an error

I'll try to get some attention on this.
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Old 05-04-2019, 06:30 PM
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jeffro jeffro is offline
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Default Re: Purchased but got an error

Welcome to the community.

Please reply to the email for one of the cases you started today with more info so that CS can look into this.
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