Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-30-2019, 06:30 AM
LBC LBC is offline
Member
 
Join Date: Sep 2011
Location: Sweden
Posts: 10
Default Bought HEAT but didn't get a license

Hallo,
I bought a license for HEAT yesterday, but I can΄t find the license in my Ilok manager, and I need it asap!!
What can I do? Please HELP!!

regards
LBC

Last edited by jeffro; 12-11-2019 at 07:54 PM. Reason: Title updated from "Heat license not found! HELP!!"
Reply With Quote
  #2  
Old 11-30-2019, 07:02 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,767
Default Re: Heat license not found! HELP!!

Where did you buy it from!?
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #3  
Old 11-30-2019, 08:20 AM
LBC LBC is offline
Member
 
Join Date: Sep 2011
Location: Sweden
Posts: 10
Default Re: Heat license not found! HELP!!

I bougth it from the Avid website, I have got the invoice and the money is taken from my account, and the license is added to my Avid account.
(Just as info text, no download)
What I understand should the license be added to my Ilok manager
so I can transfer it to my Ilok.

/LBC
Reply With Quote
  #4  
Old 11-30-2019, 08:51 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,767
Default Re: Heat license not found! HELP!!

Open ilok manager and look at the top where it says AVAILABLE and you should see the license there. Right click and activate to your ilok key. Sync when done and make sure heat is active in PT. You need to activate both license first and then in PT as HEAT is already installed along with Pro Tools all versions except PTFirst.
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #5  
Old 11-30-2019, 10:00 AM
LBC LBC is offline
Member
 
Join Date: Sep 2011
Location: Sweden
Posts: 10
Default Re: Heat license not found! HELP!!

I can΄t find the license under AVAILABLE, it seems like Avid is not in sync with my iLok manager.
Reply With Quote
  #6  
Old 11-30-2019, 06:15 PM
neilskene neilskene is offline
Member
 
Join Date: Dec 2011
Location: Australia
Posts: 16
Default Re: Heat license not found! HELP!!

Hi
I have the same problem.
Bought from Avid site.
Got email saying go to your account.
Go to account.
Heat shows up in my products.
Click dropdown.
Nothing there.
It looks like this below.

Download Only. No serial number or key required.
User Notes:
!No download available. This product is a code only, or available on your purchased discs.

Nothing shows up in ilok manager.
had to download trial to put heat on ilok.

Last edited by neilskene; 11-30-2019 at 07:27 PM.
Reply With Quote
  #7  
Old 11-30-2019, 08:22 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Heat license not found! HELP!!

Quote:
Originally Posted by LBC View Post
I can΄t find the license under AVAILABLE, it seems like Avid is not in sync with my iLok manager.
Found and escalated your case.
__________________
• linkedin •
Reply With Quote
  #8  
Old 11-30-2019, 08:23 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Heat license not found! HELP!!

Quote:
Originally Posted by neilskene View Post
Hi
I have the same problem...
Created a case for you.
__________________
• linkedin •
Reply With Quote
  #9  
Old 12-02-2019, 10:54 AM
neilskene neilskene is offline
Member
 
Join Date: Dec 2011
Location: Australia
Posts: 16
Default Re: Heat license not found! HELP!!

Any news on this.
???
Reply With Quote
  #10  
Old 12-03-2019, 12:56 AM
LBC LBC is offline
Member
 
Join Date: Sep 2011
Location: Sweden
Posts: 10
Default Re: Heat license not found! HELP!!

Problem solved, Avid is looking in to what΄s happend
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I paid for perpetual license but I didn't receive anything Mariano_ Licensing & Accounts 7 02-23-2018 07:09 PM
Bought Pro Tools, but activation license is now missing in iLok license manager JlrBrodie Licensing & Accounts 4 11-21-2016 01:25 PM
bought heat how to install [solved] Filmusic Pro Tools TDM Systems (Win) 7 02-09-2013 07:43 AM
I posted this on M-Audio Forum, bought Pro Tools 9, didn't come with iLok or authoriz GODFinesse Pro Tools 9 3 10-16-2012 08:52 AM
Bought new Computer but didn't open it turtleboxmuzic 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 6 12-19-2006 10:00 AM


All times are GMT -7. The time now is 08:36 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com