Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 10

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-17-2011, 02:47 PM
jmattchan jmattchan is offline
Member
 
Join Date: Sep 2008
Posts: 123
Default bought two support plan upgrades - two licenses dumped to single ilok?

Hi all,

We purchased two support plan upgrades from PT9HD to PT10HD.

I went to ilok and saw one license. I plugged in one of our PT9HD iloks, surrendered the license and noticed that the ilok now had two PT10HD license.

Naturally I attempted to move the second PT10HD license to the another ilok but it won't let me. I feel like this is either a glitch or I am owed a second activation code.

Opened a ticket but just wondering if anyone had the same thing happened.

Thanks in advance,
Matt
Reply With Quote
  #2  
Old 11-17-2011, 03:52 PM
danander11 danander11 is offline
Member
 
Join Date: Aug 2006
Location: Sydney, Australia
Posts: 4,012
Default Re: bought two support plan upgrades - two licenses dumped to single ilok?

Quote:
Originally Posted by jmattchan View Post
Hi all,

We purchased two support plan upgrades from PT9HD to PT10HD.

I went to ilok and saw one license. I plugged in one of our PT9HD iloks, surrendered the license and noticed that the ilok now had two PT10HD license.

Naturally I attempted to move the second PT10HD license to the another ilok but it won't let me. I feel like this is either a glitch or I am owed a second activation code.

Opened a ticket but just wondering if anyone had the same thing happened.

Thanks in advance,
Matt
You would have selected which license(s) to place on the iLok.. did you select one or two?

Also, it's likely that you are looking at PT10 and PT10HD licenses. You should also see PT9HD. That is a single bundle.
__________________
Here I am,
after time not long...
and thankful for the break,
What I found when I got there,
was that I couldn't stay away!

Hobo Shave!
Reply With Quote
  #3  
Old 11-17-2011, 03:58 PM
ejwells's Avatar
ejwells ejwells is offline
Member
 
Join Date: Feb 2004
Location: Ohio, USA
Posts: 4,530
Default Re: bought two support plan upgrades - two licenses dumped to single ilok?

It's impossible for two HD10 bundle licenses to be on the same iLok.
Or two regular PT10 licenses, or two of any identical licenses.
__________________
Pro Tools 10.3.3 | HD Native | HD I/O 8x8x8 | Mac Pro 8 Core Westmere | 24GB RAM | OSX Lion 10.7.4 | API 3124 | Chandler TG-2 | UA 4-710d | Empirical Labs Distressor EL8X | Kemper Rack |
Reply With Quote
  #4  
Old 11-17-2011, 04:09 PM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
Moderator
 
Join Date: Apr 2006
Location: Los Angeles
Posts: 16,988
Default Re: bought two support plan upgrades - two licenses dumped to single ilok?

^^^ he's rite ^^^
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2019.10 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
Reply With Quote
  #5  
Old 11-17-2011, 08:03 PM
jmattchan jmattchan is offline
Member
 
Join Date: Sep 2008
Posts: 123
Default Re: bought two support plan upgrades - two licenses dumped to single ilok?

i just looked at it again and was clearly confused. it just appears to be for one license with PT10HD, PT9HD, PT10, and PT9 all bundled.

http://www.trailmixediting.com/trail...screenshot.jpg

sorry!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Stolen iLok + replacement licenses Avid Support ?? jetamasirep macOS 41 02-21-2013 11:03 PM
Where do I buy PT HD10 and the support plan? garnoil Pro Tools 10 4 11-28-2011 10:16 AM
Support Plan - $599 with pt 10 karljohnson Pro Tools 10 25 11-16-2011 01:03 AM
Can You Transfer iLok Licenses To A New iLok If Your Old iLok Is Broken? epu 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 5 09-07-2009 04:51 AM
Single vs. multiple CPU upgrades guitarmongoose 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 8 01-25-2004 03:35 AM


All times are GMT -7. The time now is 02:56 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com