Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Avid Cloud Collaboration

Thread Tools Search this Thread Display Modes
Old 05-03-2018, 12:54 PM
zillaclout zillaclout is offline
Join Date: Nov 2006
Posts: 7
Default So is there or is there NOT an answer to this Cloud problem?

I log on as usual to send a client a copy of their mix. Get this cloud logo next to the session and of course, i get the "downloading project" msg that never downloads. 4 hours later i did find the session in Pro Tools Project Cache but i still cant get this session to open. It has negatively affected my client, my money, and my day. Something that i dont want or didnt ask for. And i cant get a quick answer on how to solve it.

For any kind hearted person in here....if you can please point me to what i should do id greatly appreciate you. I see ptxl files of the session but i get an error message of "cant open wrong kind of document" so im still stuck. Imac 10.13.2 , Pro Tools 12.7
Reply With Quote
Old 05-03-2018, 01:49 PM
TOM@METRO's Avatar
Join Date: Apr 2006
Location: Los Angeles
Posts: 16,761
Default Re: So is there or is there NOT an answer to this Cloud problem?

Sorry to hear about this.

It would seem to me that in this case (until you find a resolution) you could probably Drop Box it easily, and maintain your relationship with your client.
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2018.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
pro tools cloud problem jasethebass Pro Tools | First Discussion 4 12-16-2017 11:44 AM
Problem downloading own projects from Cloud oha Avid Cloud Collaboration 1 11-27-2017 03:43 AM
Same computer, same cloud session, different cloud users WAXLTD Avid Cloud Collaboration 4 10-25-2016 06:19 PM
Cloud Update Problem vabascal Pro Tools | First Discussion 1 12-24-2015 01:58 PM
Problem maybe someone may know the answer to. toecat 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 06-11-2005 04:14 PM

All times are GMT -7. The time now is 03:35 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com