Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Pro Tools | Duet & Pro Tools | Quartet

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 04-05-2018, 08:16 AM
werner44 werner44 is offline
Member
 
Join Date: Apr 2018
Location: Frankfurt
Posts: 8
Default Avid Pro Tools Duet not recognized by Firmware Updater or Pro Tools I/O Control Panel

Hey guys,

I'm a bit frustrated. I just bought a black duet on offer and thought I made a good deal since the AD converters sound amazing. However I'm reconsidering it since I'm unable to update the firmware ( I'm on version: 0.2.63 right now) through Mac OS or Windows 8.1. On Mac the updater doesn't recognize my Duet and on Windows it starts the updater, reboots the interface but doesn't seem to update since I'm still on 2.63 after the reboot.

The drivers I downloaded for Mac say they support 10.13 but they seem to have been updated last in 2015 which is confusing. Have they actually been updated or not? It gets even weirder because the PT IO control app works on both Windows and Mac. But I'd still like to update the firmware since sleep-mode is giving me bugs and I'd like to be future-proof.

Please help. I'm reconsidering a refund...

Edit: Here are my specs


iMac 2013 i5
Mac High Sierra 10.3.4
Pro Tools Duet
Ableton 10
Pro Tools 12

Last edited by werner44; 04-05-2018 at 08:35 AM.
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Duet Display for Pro Tools | Control users Righty27 Pro Tools | Control 8 01-23-2019 05:03 AM
Control panel : no AVID system found with Pro Tools Quartet Reuh Pro Tools | Duet & Pro Tools | Quartet 1 01-06-2019 05:42 AM
Pro Tools | Duet NEW Firmware v2.68 from AUG2018 Cacov Pro Tools | Duet & Pro Tools | Quartet 0 09-07-2018 10:50 AM
HELP: ProTools duet firmware updater does not detect Duet mikeserman Pro Tools | Duet & Pro Tools | Quartet 1 10-18-2015 03:12 PM
Why don't I see the Pro Tools 10.0.1 updater in my avid account? nexis Pro Tools 10 23 02-02-2012 08:18 PM


All times are GMT -7. The time now is 02:25 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com