D-Command Requires Firmware Update After Power Cycle?

[chaosmonkey]

Basically I've been experiencing a connection problem between my X-Mon and the D-Command. The first time this happened it was during the update from PT HDX 10.1 to 10.2. I was prompted to update the firmware on the D-Command and suddenly the X-Mon was no longer being detected.

I checked all the cabling and re-installed PT, (at the advice of the Avid Re-seller), and after a bit of trial and error it all came back on line and has been rock solid for a few months, until...

A few days ago I cycled the power on the main fader unit of my D-Command and again it lost the X-Mon and kept demanding firmware updates.

I turned everything off, unplugged and re-plugged cables, booted back up, no joy. I even reset the main fader pack.

Now, I am using a custom cable for the X-Mon connection because the machine room is too far away to run the supplied cable. But it was made following the exact instructions from Avid and has been working absolutely fine until now. However, I moved the X-Mon to the studio and used the supplied cable, it worked after a few restarts. Then I took it back to the machine room and plugged in the custom cable and it all worked....

It then happened again after a power cut.

I'm beginning to thing it might be an issue with the main unit of the D-Command. I've worked on quite a few of these over the years and cycled the power on many of them, never has they required a firmware update straight after.

On solution is contact the re-seller and get a replacement but I'm hoping for a simple fix before that...

My question is, eventually, has anyone else experienced this and if so did you find a solution?

My equipment is a follows:

Mac Pro OSX 10.7.5
PT HDX 10.2
D-Command Main Unit + Fader Pack
D-Command Firmware 10.0.0.0
Motor Firmware 10.0.0.0
X-Mon Firmware 11

Thanks in advance

[YanG]

Hi! Been a problem here to!! Try to connect the cable after the reboot of the console. Heard that the problem come's from the communication from PT Hardware and the console...