No sound after pause - Mbox 2 Pro Win7 64

[remis]

I have an interesting issue, tried having a bit of a search through the forum but couldn't see anything that would answer my question. I've got an mbox 2 pro and when I install Pro Tools LE and the drivers and then set the default sound card for my pc to the mbox it works fine. However, when I'm watching a video or listening to music in itunes or windows media player for example if I pause the clip I won't get any sound after I unpause it. Anyone else experienced this? I know this isn't directly related to Pro Tools as such, but it's an issue that's occuring when using my mbox 2 pro as the system sound card (which is much better quality than my onboard card!!!)

Cheers
Dan

Here is my Sandra report

SiSoftware Sandra

Computer
Model : Gigabyte X58A-UD3R
Workgroup : WORKGROUP
Host Name : Daniel-PC
User : Daniel

Processor
Model : Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Speed : 3.2GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing

Computer
Mainboard : Gigabyte X58A-UD3R
BIOS : Award (Phoenix) FB 08/24/2010
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DIMM DDR3

Chipset
Model : Giga-Byte X58 I/O Hub
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)

Chipset
Model : Giga-Byte Core Desktop (Bloomfield) UnCore
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)
Total Memory : 4GB DIMM DDR3
Channels : 2
Memory Bus Speed : 2x 798MHz (1.6GHz)

Memory Module(s)
Memory Module : OCZ OCZ3P1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3P1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)

Video System
Video Adapter : ATI Radeon HD 5400 Series (80 SM5.0 650MHz, 512MB DDR3 2x401MHz, PCIe 2.00 x16)

Graphics Processor
STREAM Processor : ATI Radeon HD 5400 Series (160SP 2C 650MHz, 512MB 2x401MHz)
Compute Shader Processor : ATI Radeon HD 5400 Series (80SP 650MHz, 503.4MB 2x401MHz)

Storage Devices
WDC WD1002FAEX-00Y9A0 (1TB, SATA300, 3.5", 7200rpm, NCQ) : 932GB (H:)
WDC WD1002FAEX-00Y9A0 (1TB, SATA300, 3.5", 7200rpm, NCQ) : 932GB (I:)
WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache) : 932GB (G:)
WDC WD5001AALS-00LWTA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 466GB (C:) (E:)
WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache) : 932GB (F:)
HL-DT-ST DVDRAM GH22NS50 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Audio (H:) : 932GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA300, 3.5", 7200rpm, NCQ)
Library (I:) : 932GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA300, 3.5", 7200rpm, NCQ)
Documents (G:) : 932GB (NTFS) @ WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache)
System Reserved : 100MB (NTFS)
Backups (F:) : 932GB (NTFS) @ WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache)
Hard Disk (C:) : 195GB (NTFS) @ WDC WD5001AALS-00LWTA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Storage (E:) : 270GB (NTFS) @ WDC WD5001AALS-00LWTA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Optical Drive (D:) : N/A @ HL-DT-ST DVDRAM GH22NS50 (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Giga-Byte HD Audio Controller
Audio Device : Hightech Information System Manhattan HDMI Audio [Mobility Radeon HD 5000 Series]
Audio Codec : ATI (AMD) HDMI Audio
Disk Controller : Giga-Byte 4 port SATA IDE Controller
Disk Controller : Giga-Byte 2 port SATA IDE Controller
Disk Controller : Giga-Byte 88SE91A3 SATA-600 Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller
Wireless Adapter 1 : TP-LINK Wireless N Adapter (802.11g (ERP), AES-CCMP, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

[oxelamp]

This sounds like a firewire issue.
try to revert to original windows firewire drivers (use driver roll-back feature if you must)

[remis]

Originally Posted by oxelamp

This sounds like a firewire issue.
try to revert to original windows firewire drivers (use driver roll-back feature if you must)

I have checked under the device properties and the roll-back feature is greyed out, which I would assume means I'm still using the original drivers? And there isn't an available update either.

[remis]

BUMP

Anyone else ever experienced this? To clarify, I had this same issue when trialing PTLE8 with Window 7 64bit on my old PC which was a crappy dual-core but just figured it might have been because of possible incompatibility or something. Yet the problem still remains on my new RIG (which is still awaiting 8GB of replacements for faulty RAM)...very strange

[remis]

Could this possibly be a result of unplugging my Mbox 2 pro whilst the computer being on? I've only recently just read that this can cause some issue with some LE interfaces...

[remis]

So here's the response from AVID tech support from about a week ago (still awaiting any further info:

"Thanks for making a contact to AVID AUDIO CUSTOMER SUCCESS APAC.

Regards to the issue,
I could reproduce the symptom on my office PC.
I have asked our US headquater if this is a known issue of the driver or Windows OS Issue and
if there is a workaround for this.
I will let you know as far as I get information on this.
Sorry for your inconvenience.
Please wait for a while.


Best Regards,

Osamu Kawabe
AVID AUDIO CUSTOMER SUCCESS APAC"

Hmmm, so it seems it's not directly related to my machine (i already thought this as when I was testing Pro tools with Windows 7 on my old machine I noticed this issue, but figured at the time it might have been potential incompatible hardware on my old rig) and more likely a driver or OS issue...anyone else have an idea? Any suggestions for potential workaround?

Anyone else experienced anything like this?

*EDIT* Also tried with the new 8.0.4cs2 update and driver update...still the problem persists

[remis]

So here's the official response from Avid...just incase anyone's even remotely interested:

"Hi Daniel,

The sympton could be reproduced and was logged as a bug "PTSW-134410"
on our database.
It will be fixed in the future update.
But we are not sure when for now.

Sorry for your inconvenience.

Best Regards,

Osamu Kawabe
AVID AUDIO CUSTOMER SUCCESS APAC"

[albee1952]

Hmmmmm....Well, here's what works great for me(but it will cost some cash0. I let the onboard audio handle everything but pro Tools. How I get around the poor analog output on a mini-plug is; I send optical SPDIF to my Presonus Central Station(I set the volume in sound properties to match the volume from Pro Tools). I push a button on the CS to listen to all non-PT sound. Working great for 2 years

[The Weed]

Same here, but with a Mackie Big Knob.

Cheers,

[remis]

Originally Posted by albee1952

Hmmmmm....Well, here's what works great for me(but it will cost some cash0. I let the onboard audio handle everything but pro Tools. How I get around the poor analog output on a mini-plug is; I send optical SPDIF to my Presonus Central Station(I set the volume in sound properties to match the volume from Pro Tools). I push a button on the CS to listen to all non-PT sound. Working great for 2 years

Originally Posted by The Weed

Same here, but with a Mackie Big Knob.

Cheers,

Cheers guys, perhaps something I might look into once I start my new job. For now I'll play the poor uni student card It's not too bad for now, I'm just plugging some headphones in the front of the PC if I need to listen to anything non-PT related. Besides, I'm STILL trying to sort out my RAM issues with my i7 build before I even look at setting up Pro Tools Properly. Turns out that there's nothing wrong with my RAM...after many many hours of OCZ testing it and telling me all 12GB of it is fine and produced no errors for them. So next step I suppose is wait for it to arrive back (after now having to pay return postage due to no faults found) and then troubleshoot to see if it's a dud DIMM slot or two, or perhaps a bent CPU pin or something to that effect. Conveniently I didn't put those bits together...so the techs at the shop will get the pleasure of spending a couple of days testing for the problem