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Old 11-18-2011, 04:57 PM
ProTooler ProTooler is offline
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Join Date: May 2000
Location: East Coast
Posts: 379
Default Avid Tech Support

I don't usually wave the flag when a company does the right thing, but I've just got to say that I am SUPER impressed with Avid's tech support team. I had a VERY complicated issue due to an upgrade anomaly (PT 7 to PT 9 to PT 10) caused by my computer model identifier, core care revision, and plug-in combination.

Avid tech support helped me out with WAY more than I ever expected and resolved my issues in the most amazing way. They COMPLETELY exceeded my expectations, and I will tell you that I have re-gained my confidence with Avid as a company that truly does care about their customers.

Thanks again Avid!
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Bill
----------------------
Mac Mini (2019)
3.2 Ghz - 6 Core i7
Mojave with 64 GB RAM
PT Ultimate (2019.10)
Motu 16a
C/24 Control Surface
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Old 11-18-2011, 05:05 PM
Lumin Lumin is offline
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Join Date: Feb 2003
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Default Re: Avid Tech Support

I had a similar experience about 2 weeks ago...
Avid Tech Support got me up and running within couple of hours.
Very reassuring for a product we rely on daily basis.
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